IS Client Services Analyst

Willis Towers Watson   •  

Philadelphia, PA

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 32 days ago

This job is no longer available.

The Client Services Information Security Analyst willwork closely with Willis Towers Watson’s Client teams to assist inresponding to Client queries related to our Information Security and Data Privacy programs and controls. In this position, the Information Security Analyst will beresponsible for leading and coordinating the completion of requests assigned – that may come in the form of questionnaires (ongoing or as part of aRFI/RFP), participating in Clientaudits, and/or during negotiatingcontracts with our Clients. The Information Security Analyst will identify trends based on the type of questions being asked by our Clients versus gaps (if any) compared to current controls, and provide key information to leadership as input for prioritizing the future strategy for the organization. This is a great opportunity to work in a global role,supporting the breadth of the organization. We are looking for an individual with strong customer oriented skills who is organized and has the desire to work in a challenging environment. Informationsecurity background, certifications andexperienceare a plus.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Support a global Client Services function within Willis Towers Watson’s Information Security Group
• Responsible for working with internal Lines of Businesses to help them address Client queries regarding Willis Towers Watson’s information security posture, future strategy and current controls
• Facilitate completion of Client security questionnaires; manage requests, mailbox, and assignment tracker and send certifications and reports (e.g., SOC, ISO, Penetration Test etc.)
• Work with internal corporate teams to address questions in the area of IT, Infrastructure, Supplier Risk Management, Cyber Defense, and application teams to facilitate responses related to application functionality and security
• Manage ad hoc projects related to enhancing information and data security controls for business to meet commitments made in Contracts
• Help senior team members with contract negotiations, and application / security audit related activities
• Identify areas of process improvements in the support model and implement process enhancements
• Create process documents, guides and procedures for different areas of support within the Client Services function
• Track audit findings, and client commitments, by aligning them to Willis Towers Watson’s key control areas
• Create metrics to help identify information security trends that will determine future priorities and strategies
• Coordinate updates to standard responses by working with subject matter experts and global function leads
The Requirements

• Be able to demonstrate an understanding of information security principles and concepts
• Have a basic understanding across information security domains / key control areas like – Organization of Information Security, Security and Risk Management, Asset Security, Data Classification, Governance Risk and Compliance, Identify and Access Management, Security Assessment and Testing, Third-Party / Vendor Assessments, Security Operations, Software Development Security, Policies/Standards/Guidelines
• Capable of communicating security-related concepts to a broad range of technical and non-technical individuals as well as understanding new technologies quickly
• Certifications in one of more of the following is a plus: Certified Information Security Auditor (CISA), Certified Information Systems Security, Professional (CISSP) or Certified Information Security Manager(CISM)
• Five (5) years of experience / background in information security, information security auditor, IT audits and/or previous roles as a business information security officer is a plus
• Ability to manage projects working with a diverse group of individuals across multiple geographies
• Customer focus with ability to follow up with subject matter experts within constraints to meet deadlines for deliverables
• Demonstrated ability to prioritize multiple requests
• Ability to communicate effectively with all business levels
• Proficient in Microsoft Office suite of applications
• This position will report directly to the Client Services Manager who reports to the Global Director of Client Service

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.