IRA Rollover Director

MassMutual   •  

Enfield, CT

Industry: Finance & Insurance

  •  

Not Specified years

Posted 78 days ago

This job is no longer available.

Description

POSITION SUMMARY:

Provide a best in class customer experience by providing direct oversight to IRA Rollover Consultant interactions with retirement plan participants. Proactively manage daily sales activities through ongoing call coaching, training and personnel development. Actively seeks best practices and optimal operational effectiveness. Drives IRA product and process improvements.

RESPONSIBILITIES:

Ensure compliance and strict adherence to WPS policies and procedures.

Perform registered principal supervisory controls of registered representatives including but not limited to participant correspondences and sales practices. Provide registered principal coverage to cross functional teams as necessary.

Call monitoring and review, handling escalations and customer feedback, coaching, mentoring. Manage QA trending, representative training and continuous improvement opportunities.

Manage referral generation pipeline from internal business partners.

Lead strategic operational enhancements (increase win rates & decrease close time).

Lead strategic workflow and product enhancements. This includes vendor management and optimization.

Provide daily activity reporting to management. Coordinate individual and team reporting and compensation calculations. Recruit, interview, hire new consultants as needed.

BASIC QUALIFICATIONS:

  • Active FINRA Series 6 and Series 26 registrations
  • Customer-focused, outward approach to delivery of retail sales opportunities
  • Strong desire to meet the needs of internal and external customers
  • Good communication skills
  • Desire to work as a team player and ability to contribute to a positive work environment
  • Ability to work within a flexible schedule and environment
  • Ability to learn quickly “on the job”
  • Brokerage background desirable
  • 4 yeardegreerequired
  • Authorized to work in the United States without sponsorship now or in the future

PREFERRED QUALIFICATIONS:

  • Handles projects or work with defined scope in own discipline and typically has a short-term focus
  • Works with guidance on small-scale team/unit projects
  • Solves problems in own specialty area
  • Makes worthwhile improvements to existing programs, and procedures
  • Makes practical suggestions for improving work processes in own area
  • Works for consensus and contributes to achievement of work group goals
  • Individual typically has at least 2-5 years of related experience
  • Displays strong leadership qualities

R4509