Investigations Manager

11 - 15 years experience  •  Financial Services

Salary depends on experience
Posted on 10/19/17
New Castle, DE
11 - 15 years experience
Financial Services
Salary depends on experience
Posted on 10/19/17


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The Investigations Manager is responsible for the management of Investigative activities within their team. This is a management position with primary responsibility for day-to-day activities. As a direct report to the Sr. Investigations Manager, this position will ensure implementation of appropriate Investigative and Administrative processes within their team, in support of the overall Regional Investigation program.
Duties and Responsibilities include, but are not limited to:

Allocate resources to assigned cases to ensure established business goals, prioritization, and results are maintained. This will include being accountable for teams Key Performance Indicators and targets.
Ensure the goals and objectives are met by the staff, as well as maintain a high quality work product and level of customer service.
Assign internal and external referrals based upon priorities and available resources.
Conduct timely reviews of all newly closed cases in CSIS’s case management system for accuracy and completeness, and ensure final reports are written as per guidelines.
Ensure regular reviews are conducted to ensure appropriateness of open cases.
Conduct Weekly 30/60 day aging case note reviews with team.
Review and approve proper Suspicious Activity Report (SAR) filings.
Ensure Fraud cases and cases of interest are coordinated with Fraud Management in the preparation of enhanced root cause analysis. Ensure accuracy, detail, and quality of product and edit as required.
Ensure Regional and Global Investigative, Operational and Administrative Standards, and Policy/Procedures are adhered to, including reviewing and approving time and expense reports.
Manage a team of 4-8 investigative staff with responsibility of hiring, performance decisions for the team, and providing ongoing training and coaching.
Management of HR related annual processes such as Voice of the Employee (VOE), annual assessments, Talent Review, and year-end compensation reviews.
Oversee and conduct investigations on high profile, complex and/or sensitive cases.
Represent CSIS and Citi in dealings with business department heads, Legal, Compliance, and Audit with regard to intelligence, fraud, and risk matters or external law enforcement and court proceedings.
Perform duties and projects as assigned.


10 years financial and/or law enforcement investigative experience, with 2-5 years people and/or project managerial experience.
Comprehensive understanding of Fraud Investigations to include the ability to assess allegations of fraud, both internally and externally.
Comprehensive understanding of Cyber related Fraud trends, as well as emerging risks that impact Investigative performance.
Considerable knowledge of, and experience with, financial products (i.e. ATM, Wire, Cards, etc.), frauds, and trends.
Willingness to travel both domestically and internationally.
Pursues learning opportunities and self-development.
Possesses strong leadership and coaching abilities.
College level education (Undergraduate degree) required.
Excellent analytical skills with significant attention to detail.
Solid understanding of applicable local and national statutes as they relate to financial crimes and proficiency in applying these for adjudication of offenders.
Excellent communication and personal skills needed for working with peers, senior management, and business customers.
Possesses creativity, with a strong ability to develop new processes towards improvement.
Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, and SharePoint, for compiling written reports, storyboards, and spreadsheets on an investigation.

  • Job ID: 17069290

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