Internal Communications Manager
Identifies and develops new ways to engage employees through effective communication channels. Partners with system and local leadership to develop and implement communication strategies, programs and tools that inform, engage and motivate all employees. Provides regular and ongoing strategic counsel to leaders on employee communications strategies.
Creates strategic communications campaigns Collaborates with leaders throughout the organization better communicate with their teams and through the development of employee relationships drive bottoms-up storytelling.
Essential Duties and Responsibilities
Identifies opportunities for system leaders to strategically communicate with clinical and non-clinical staff through digital, print, and face-to-face communications.
Collaborates in developing an integrated employee communications function to proactively seek out and identify opportunities to support the company and to drive employee satisfaction and productivity within the facility and system.
Partners in designing, implementing and overseeing the strategy and management of employee communications channels. Determines the strategic value of resources and optimizes use to ensure effective and consistent messages to client groups.
Oversees the design, production and distribution of all digital and printed communications. Writes articles and edits/proofs of communication pieces (including web and social media). Works with external vendors as appropriate.
Collaborates with business partners and Human Resources to develop and implement communication strategies, programs, and tools that help engage and motivate employees during times of change.
Works closely with business partners, external vendors, and Human Resources to develop and execute communications that help drive improvements in employee engagement.
Maintains the system employee intranet. Researches posts and updates relevant news and information. Generates additional content for the site to keep employees updated with timely information.
Provides communications that support leaders of all levels in delivering information to employees.
Participate in significant departmental initiatives. Maintain collaborative team relationships with peers and colleagues.
Supports and promotes the mission and values of Covenant Health and the Catholic Health Ministry.
Other duties as consistent with this role.
Education & Experience
5+ years' experience in internal/employee communications.
Bachelor's degree in a related field (communications, journalism, English, mass media, telecommunications) required, Master's degree preferred.
Job knowledge and skills
Demonstrable commitment to the highest standard of ethical and professional conduct.
Experience working with intranets and content management systems.
Advanced understanding of the principles of communication.
Ability to write for different audiences and different media, preferred.
Excellent verbal/written communication and interpersonal skills; highly skilled in facilitation and presentation.
Demonstrated experience working on a deadline-driven and delivery-focused environment. Adaptability and flexibility required.
Proven success in project management and client relationship management.
Proficient in Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Working Conditions/Physical Demands
Normal office environment. Some automobile travel required.
Americans with Disabilities Statement
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.