Internal Communications Director, International Insurance

8 - 10 years experience  •  Insurance

Salary depends on experience
Posted on 11/30/17
8 - 10 years experience
Salary depends on experience
Posted on 11/30/17

Summary Job Description

The Director of Internal Communications for Prudential International Insurance (PII) will be responsible for driving the creation and execution of a new internal communications function to deliver high-impact communications strategies to connect U.S.-based and international associates to the business’ strategic priorities and improve overall engagement.

The scope of work includes content development, management and delivery for a wide variety of strategic and informational communications for PII associates in the U.S. and in more than a dozen international operations and joint ventures. Communications include news stories on PII regional and company activities, organizational announcements, M&A and deal communications, presentations, speaking points, video scripts, conference materials and project-specific communications, which are delivered through a variety of vehicles and platforms. The individual will also support the communications activities of PII senior leadership team members.

The Director will provide a full range of communications support through effective, proactive relationship management, superior writing capabilities and strong project management. He/she must be able to balance strategic thinking and international cultural sensitivity with flawless tactical execution.

Key early deliverables will be the formation of a cohesive governance framework and uniform processes/controls to ensure consistency, accuracy and timeliness of all communications, as well as the establishment of a new PII communications platform within PruVision, initially for U.S. associates with later expansion to international associates.

The Director will partner with PII functional areas including Marketing & Strategy, HR, Finance and Actuarial; communications team members in international operations; the chief of staff for the international business head; and Global Communications.

Key Responsibilities

  • Create and manage PII editorial calendar with key stakeholders including both sourcing and writing content
  • Collaborate with international communications team members to produce and manage weekly news publication for PII international associates
  • Produce and manage a new weekly communications vehicle to inform U.S.-based associates on a variety of news and information topics
  • Create and manage governance framework for internal communications
  • Manage implementation of new PII visual identity system
  • Partner with community manager of PII’s business collaboration platform, PII Link, to manage content and ensure integration with other communications platforms
  • Implement tools to track and measure communications effectiveness
  • Take the lead in exploring new technology/media options to enhance distribution methods and improve engagement
  • Assist in planning and executing large face-to-face meetings like town halls
  • Support communications needs for annual international sales conference
  • Partner with Global Communications to raise PII’s profile internally and collaborate on external messaging, thought leadership and events


  • Bachelor’s degree in communications, journalism or similar discipline required
  • At least 8-10 years demonstrated professional experience in corporate communications, setting internal communications strategy and executing a full range of communications activities
  • Insurance industry or financial services experiencepreferred
  • Strong business acumen with proven ability to connect business objectives and communications strategies
  • Experience in providing strategic communications counsel to senior executives and demonstrated courage to challenge positions, express unpopular views and influence outcomes
  • Ability to manage and drive multiple projects simultaneously through completion in a fast-paced environment
  • Proven track record of developing and maintaining relationships with individuals at all organizational levels, with ability to influence others without direct authority
  • Strong professional copywriting and editing skills for a variety of audiences and media
  • Graphics/design capabilities a plus
  • Keen attention to detail
  • Proficiency with Microsoft Office, especially Word and PowerPoint, and familiarity with publishing software
  • Experience working in a multi-cultural/multi-lingual/international environment strongly preferred
  • Ability to travel to international business locations, about 5%
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