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Intelligent Operations Communication Manager in Cincinnati, OH



$100K - $150K*


Communications & PR


5 - 7 years

Job Description


A communications SME dedicated to the development and maintenance of customer-facing servicing and remediation communications on behalf of Fifth Third Bank. Primary communication formats include: letters, email, online/mobile messaging, and IVR scripts. Other formats/channels as required. Works across the enterprise and with external vendor partners as necessary to create and

revise customer-facing servicing and remediation communications that are effective, clear and helpful as well as aligned with the voice and look of the Fifth Third brand. Acts as key reviewer and approver of customer-facing communications via the enterprise approval systems of record. Responsible from a marketing perspective for governance and final system approval of all customer-facing servicing and remediation communications, ensuring customer-centricity, clarity, effectiveness and consistency in messaging, tone and brand. Partners with key participants from the

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Valid through: 2020-5-20

About Fifth Third Bancorp

Fifth Third Bank is a U.S. regional banking corporation, headquartered in Cincinnati, Ohio at Fifth Third Center, and is the principal subsidiary of holding company Fifth Third Bancorp. The company operates under an Ohio charter.
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