Integration Architect

CallMiner, Inc  •  Fort Myers, FL

8 - 10 years experience  •  Software

Salary depends on experience
Posted on 10/31/17 by Tracy Ryan
CallMiner, Inc
Fort Myers, FL
8 - 10 years experience
Software
Salary depends on experience
Posted on 10/31/17 Tracy Ryan

Integration Architect

Location - Fort Myers, FL

As an Integration Architect, you will be responsible for integrating our platform with diverse data sources. This includes capturing audio from calls in progress over VoIP and TDM channels, as well as acquiring call metadata from third-party contact center and CRM systems. However, the ideal candidate will demonstrate an ability to collaborate with other team members on a wide range of software development tasks.

Responsibilities

·        Design, develop, and maintain system components related to audio and metadata acquisition from third-party systems, working independently and in collaboration with other team members

·        Work directly with customers and third parties to design deployment architectures and identify configuration details

·        Diagnose SIP/RTP interoperability issues such as codec negotiation

·        Assist quality assurance with testing, product managers with planning, sales with proposals, and other departments with activities related to your products

Requirements

·        7 or more years of experience building enterprise-scale applications;

·        BA/BS in Computer Science or Computer Engineeringpreferred

·        Windows development using C# and object-oriented design principles

·        Experience with agile software development methodologies such as scrum

·        Working knowledge of SIP/RTP, H.323, SCCP, and TDM telephony

·        Working knowledge of data encryption

·        Understanding of digital audio file formats

Bonus Skills

·        Developing software for Linux as well as Windows using tools such as .NET, Mono, ASP, AJAX, Javascript, AngularJS, CSS, Backbone, and SignalR

·        Experience with SIPREC and call recorders such as Nice, Verint, or Telstrat

·        Experience with PBX/ACD/CTI from Asterisk, Avaya, Cisco, or Genesys

·        Experience with SQL and NoSQL databases

·        Experience with RESTful API design and development

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