$80K — $100K *
Investigate, maintain and settle credit card/credit union financial claims under moderate supervision. Conduct thorough, high-quality investigations and utilize outside resources as necessary. Assigned claims may involve coverage interpretation including specialized coverage extensions. Prepare appropriate coverage letters for review and approval by claims management. Complete an investigation on each claim in a timely manner and fully document the claim file with claim details. Handle assigned claims following company guidelines and industry best practices. Promptly identify claims that have significant exposure or suspected fraudulent activity. Set accurate reserves on each claim within given authority level and promptly advise management of claims that will require reserves exceeding authority. Complete timely and high-quality large claim reports with limited management input and editing. Maintain a diary system that assures that each assigned claim will receive necessary ongoing attention. Use the claims system to accurately change reserves and make payments within assigned authority levels. Meet with members of other departments to discuss specific claim details or general claims issues. May be designated as claims contact for key accounts and programs in which case the Examiner will perform various account or program management tasks including: preparing for and attending claim reviews; analyzing claims data and meeting with members of other departments to discuss the account status; meeting with and making presentations to account or program representatives. Maintain adjuster licenses in states as required.
0-3 years of experience in claims or banking/financial institutions. Bachelor’s degree preferred. Prior P&C insurance experience is a plus. Prior banking or credit card dispute processing is a plus. Ability to evaluate policy language and apply to claim. Analytical skills to identify, gather and organize information. Strong verbal and written communication skills. Significant experience working with Excel.
Valid through: 7/5/2021