The Senior Instructional Designer is responsible the development, management, and growth of Population Health and Analytics Training Program. Specific duties include but are not limited to developing the training program’s infrastructure, tracks, curriculum, and systems as well as coordinating with various stakeholders within IS, the organization, or affiliates to ensure the training curriculum is meeting current technical, operational, and clinical needs. Candidates should be familiar with structuring and matching different types of training content with training audiences, learning styles, delivery methods, practice sizes, scopes of practice, specialties, EHRs, and workflows.
Curriculum development should consider multiple training and programmatic needs such as current Epic Training Wheels, system upgrade timelines, and recent trainee feedback. Training content will be developed in the form of Instructor Led Training (ILT), Computer Based Training (CBT), tipsheets, newsletters, and other channels as identified. Training environment build is also an essential responsibility for the Instructional Designer who will build and maintain training environments, workflows, and patients.
The Senior Instructional Designer is responsible for delivering training content to trainees and credentialing Credentialed Trainers in the “train-the-trainers” model. Instructional Designers conducting training should be an expert in various learning methodologies and the best practice teaching styles to match.
Training Project Manager
The Senior Instructional Designer will function as the training project manager responsible for their training curriculum’s development and training projects in conjunction with the Population Health, Analytics, and Enterprise project managers. Specific duties include but are not limited to developing and maintaining project plans, directing work to other informatics, creating status reports, facilitating decisions, identifying and mitigating risks, collecting and interpreting data from various sources, maintaining classroom rosters in the Learning Management System (LMS), and managing evolving technical requirements.
The Senior Instructional Designer directly supports process development, system workflow development, software implementation/SDLC, system build, testing, go-live, post-live support, optimization, and upgrades from a training perspective. Epic application certifications and proficiencies are strongly preferred and required within 4 months. Expert familiarity with Learning Management Systems (LMS) and Computer Based Training (CBT) technologies like Captivate or Articulate is strongly preferred. Applicants should have familiarity with EHR data models and reporting tools such as Tableau, Structured Query Language (SQL), Crystal Reports, Epic's Radar and Reporting Workbench, Business Objects, and others as identified.
In addition to working with UC San Diego Health departments, the Senior Instructional Designer will work with UCSD Health affiliates throughout the Southern California region. These affiliates vary in size, scope of practice, specialty, EHR, and workflow and requires Instructional Designers to travel to their practice and implement processes suitable for their unique practice.
The Senior Instructional Designer will function as the technical product managerresponsible for developing and maintaining core population health and quality products such as registries, groupers, risk scores, dashboards, reports, health maintenance, best practice advisories, and Slicer Dicer for UC San Diego Community Connect affiliates. Product roadmaps should be developed in conjunction with senior leadership, operational stakeholders, and vendor advisors to ensure these products can meet business and clinical requirements including scaling across multiple dimensions.
Specific duties include but are not limited to facilitating strategic planning sessions, conducting product related research, developing product requirements and specifications, producing development approaches and timelines, coordinating the integration of products into the larger enterprise product portfolio, assessing third party products/vendor solutions, communication plans, training plans, writing recommendations to senior leadership, and creating maintenance/upgrade plans.
Clinical Application Professional
Involves design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.
Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Clinical Application Professional 4
As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and/or work on medium to large projects of broad scope and complexity. May be recognized expert of an area of focus of business in clinical applications. Reports To The Clinical Informatics Supervisor reports to the Population Health and Quality Supervisor on the Population Health and Quality Analytics Information Services team and works closely with the Enterprise Information Services Training Team.
Bachelor's Degree in healthcare information technology, computer science, or related area; and/or equivalent combination of experience/training.
A minimum of five (5+) or more years of relevant experience.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Must obtain certification in primary EMR module(s) within four (4) months of initial hire.
Must maintain current certification for primary EMR module(s) as a condition of employment.
Professional experience and proven success in developing training programs for clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies and adoption of technology.
Excellent interpersonal, verbal, written, and presentation skills for a group setting; ability to manage multiple projects independently, setting priorities to meet deadlines.