Instructional Designer / IT Trainer


Atlanta, GA

5 - 7 years

Posted 175 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for ?Instructional Designer / IT Trainer for our client in Atlanta, GA

Job Title: Instructional Designer / IT Trainer

Job Location: Atlanta, GA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Candidate will be working as a team member within the IT organization of the client and report to a Team Leader/Supervisor.
  • Candidates will work withsupporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality of IT applications to develop technical training materials.


  • Candidate will be working as a team member within the IT organization of the client and report to a Team Leader/Supervisor. 
  • Adhere to the priorities, objectives, and guidance of Team Leader and IT management
  • Participate in IT Projects to design and develop learning materials
  • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
  • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
  • Proactively and effectively communicate with Team Leader and IT management
  • Adhere to the priorities, objectives, and guidance of Team Leader and IT management
  • Maintain, coordinate, and communicate training schedules with end users and stakeholders
  • Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
  • Collect and maintain training data to support department key performance indicators
  • Make arrangements for external vendor provided training at Georgia DOT training centers
  • Conduct training courses, customer webinars, on-site customer training, and user group sessions
  • Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • Remain knowledgeable about  IT applications and business strategies as related to training materials and courses
  • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
  • Provide user training support with IT product launches and go-lives
  • Travel to business locations (within State of Georgia) to conduct training
  • Ability to maintain professionalism and order within the classroom to complete course objectives
  • Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Ability to meet deadlines
  • Training material software to be used includes, but is not limited to: Microsoft Office Professional, Adobe Captivate, Trivantis Lectora (including Camtasia)
  • Training materials may include, but is not limited to: Quick Reference Guides, Instructor Manuals, User Manuals, Videos , Web Based Training
  • Training content to be developed will include, but is not limited to: Client developed in-house software and systems - Training will be provided upon hire, COTS applications implemented by client, Microsoft Office, SharePoint, Oracle Business Intelligence (OBIEE), Cell phone/mobile applications

Required Qualifications:

  • Bachelor's degree in Training, Management, or Technical Communications, Engineering, MIS, IS, IT or other technical field.
  • 6+ years advanced skills with Microsoft Office
  • 4+ years of experience in the field of IT technical training and train-the-trainer training
  • 4+ years of experience in developing role based end user training materials for IT applications/systems
  • Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
  • Experience in course design and development
  • Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
  • Ability and flexibility to travel frequently within State of Georgia
  • Strong commitment to providing superior customer service
  • Excellent verbal and written communication skills
  • Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
  • Hands-on, can-do attitude
  • Able to maintain personal credit card for any expenses, client will not provide advance payment on expenses, but will reimburse authorized expenses
  • Ability to maintain a valid driver?s license and capable of driving/operating a car
  • Must have a clean driving record
  • Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials

Preferred Qualifications:

  • Experience with developing content for workforce teaching and instruction
  • 3+ years of experience with course delivery tools such as Captivate, Lectora, and Camtasia
  • Experience in managing lists and library content in SharePoint
  • Strong technical background in computers, transportation, or government
  • Familiarity with ITIL or REMEDY