Installed Base Services Engineer

Gutor

$75K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or foreign equivalent in Electrical/Electronic Engineering or related field.
  • 3 years of experience as an Electrical Technician in field services or related roles.
  • Experience working with UPS systems and batteries, ensuring proper operation and maintenance.
  • Ability to train engineers on troubleshooting and system upgrades.
  • Proficient in safety protocols including LOTO and PPE usage.
  • Experience providing technical support and resolving complex issues promptly.

Responsibilities

  • Perform installation supervision and commissioning of Gutor UPS systems.
  • Conduct preventive and corrective maintenance on Gutor equipment.
  • Coordinate between customers and Gutor’s technical and commercial teams.
  • Oversee third-party personnel's work at various client locations.
  • Promote Gutor’s services and products to customers to generate sales leads.
  • Ensure safety on site, protecting people and property during operations.
  • Travel domestically and internationally to diverse and unanticipated worksites.

Benefits

  • Opportunity for extensive travel across North and South America.
  • Engagement with cutting-edge technologies in power systems.
  • Direct impact on customer satisfaction and safety.
  • Collaboration with a specialized OEM service team.
  • Professional growth through training and diverse experience in the field.
Full Job Description
Gutor Electronic Americas LLC seeks Field Service Engineer at its facility located at 6360 W Sam Houston Parkway, Houston, TX  77041. JOB DESCRIPTION: Perform services on customer sites, including installation supervision, commissioning, preventive and corrective maintenance, modification of Gutor UPS systems and batteries.  Work on both onshore and offshore sites, nuclear and is in direct contact with the customer.  Connect between the customer and Gutor’s technical and commercial Customer Service teams.  Provide services focused on after-sales support for Gutor equipment as part of the OEM service team.  Commission, repair, and maintain Gutor equipment, as well as oversee the work conducted by third-party personnel across multiple client locations throughout North and South America.  Promote all Gutor services and product to customer on the field generating sales through FSE Leads. Complete work in safe manner, in charge for safety onsite, making sure that nobody & no properties are endangered.  75% domestic and international travel required to various unanticipated worksite locations. REQUIREMENTS: This position requires a Bachelor’s degree, or foreign equivalent, in Electrical Engineering, Electronic Engineering, or a related field, plus 3 years of experience as an Electrical Technician in field services or related occupation.Additionally, the applicant must have employment experience with: (1) Working with multiple units simultaneously, including Uninterrupted Power Supply (UPS), SDC, Modulars, PXP, and Batteries to ensure unit is operating as designed and ensuring efficient coordination and performance; (2) Training engineers to troubleshoot and perform battery maintenance, repairs, system upgrades, and parts replacements; (3) Leveraging knowledge of electronic theory to perform regular safety procedures to operate the unit including trouble shooting, alerts, and part replacement; (4) Utilizing safety protocols including LOTO (Lockout/Tagout), PPE usage, risk assessment, tools handling, environmental awareness, and safety recommendations to ensure a secure working environment; (5) Handling and maintaining various UPS systems through multiple services stages; performing maintenance, managing spare parts, extending equipment life, trouble shooting, and providing training to customers; and (6) Providing round the clock technical support, analyzing complex situations and delivering effective remote solutions to resolve incidents promptly. #LI-DNI

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