Inside Sales Supervisor

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 08/17/17
San Antonio, TX
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 08/17/17

JOB DESCRIPTION:
Lead, coach, mentor, and develop assigned geographical team(s) (compromised of Selling and Processing representatives) to deliver exceptional sales, operational, and customer service results.  Responsible for meeting/exceeding productivity and sales goals.  Create and sustain productive partnerships with inside sales administration, patients, physicians, field sales staff, distributors, managed care, and insurance payers.  Coordinating and/or contributing to initiatives including but not limited to processes, standardized best practices, training programs, and team building.  Analyze productivity metrics and reporting to make decisions related to business and team performance.  Provide performance management and direction as needed to individual team members.  Partner with leadership teammates to develop and implement robust, high-impact enhancements that optimize the team’s performance.

 

DIABETES BUSINESS DESCRIPTION:
The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are  committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health.


JOB RESPONSIBILITIES:
Lead
• Supervise an inside sales team consisting of Selling and Processing representatives.
• Administer work schedules and processes to ensure adequate staffing, exceptional transactional quality and unsurpassed responsiveness in all activities.
• Motivates, guides, and leads team with a focus on meeting and exceeding established business goals and objectives of department
• Foster a work environment conducive to excellent sales performance, customer service, learning, teamwork, execution and accountability.
• Facilitate team meetings as necessary to maintain communications, develop teamwork, identify roadblocks, implement improvements and drive results.
• Maintain, analyze and distribute sales results and productivity metrics.
• Administer sales programs and other motivational tools to drive performance.
• Deliver Action Plans to Managers/Director on how performance standards will be met.
• Establish exceptional relationships with field sales partners and other staff to ensure sales targets are met or exceeded daily/weekly/quarterly/yearly.
• Drive efficient collaboration between selling reps and processing reps, and field
• Drive efficient collaboration between selling reps and processing reps, and field

Coach 
• Coach team members to continuously improve sales skills, phone skills, communication, processing, organizational skills, and use of best practices and ensure effective team dynamics.
• Provide supervision, guidance, performance management, and focused coaching to team members through coaching activities including role-plays, objection handling, and individual performance conversations.
• Document coaching and development activities with employees by completing Employee Coaching Forms with actions observed and suggestions for improvements.
• Implement corrective performance management actions where necessary.
• Ensure appropriate focus on NPT and EPNP.
Training/Development
• Oversee the training and development of representatives with sales, phone skills, competitive and product knowledge, and processing skills.
• Mentor employees on teamwork, time/task management and career development.
• Develop representatives to ensure continued personal growth and traction with long term career objectives

Recruit
• Partner with Sales Manager and HR to recruit, hire, and onboard top talent for open positions. 
• Continually work to maintain a strong, diverse personnel candidate bench for use in future hiring opportunities.

BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• Bachelor’s Degree
• Minimum of three (3) years of sales/customer service experience in a metrics driven environment
• Proven success as a sales representative in a direct customer contact setting as measured by level of sales performance against established goals and objectives
• Minimum of one (1) year leading, mentoring, or coaching individuals or a team

                                  

DESIRED/PREFERRED QUALIFICATIONS:
• Minimum of one (1) year supervisory /lead experience directing and managing individuals or a team.
• Previous experience leading and managing sales teams in a high volume sales environment.    
• Proven success as an inside sales representative as measured by level of sales performance against established goals and objectives.
• Strong verbal, interpersonal and communication skills.  Demonstrated ability to effectively communicate with all levels of customers (both internal and external).
• Strong organizational skills, the ability to handle multiple priorities and demonstrated strong work ethic
• Demonstrated leadership skills, including the ability and proven success influencing and motivating others.
• Strong personal computer skills and demonstrated proficiency with Microsoft Office software.
• Basic knowledge of employment law
• Strong analytical, prioritization, organizational, and problem solving skills. 
• Demonstrated ability to be flexible to changing priorities
• Ability to generate reports, graphs, and business correspondence
• Prior project management experience recommended
• Knowledge and understanding of Diabetes and/or Durable Medical Equipment
 
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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