Inside Sales Supervisor - HB

First American   •  

Phoenix, AZ

Less than 5 years

Posted 293 days ago

This job is no longer available.

Job Summary

Essential Functions

  • Maintain and ensure compliance with M&P’s (Methods & Procedures) and other support items
  • Train new sales reps on established policies, practices, products and services. Has a key role in employee development, coaching and education
  • Implement sales plans and special promotions in the achievement of inside sales goals as related to strategic plan
  • Partner with Quality Assurance Department to promote and achieve quality expectations
  • Ensure proper reporting of department metrics to Call Center Manager
  • Ensure staff meets/exceeds department/company standards/goals
  • Maintain continual evaluation metrics to be measured and completed on a weekly and monthly basis as well as action/development steps based onthese evaluations
  • Disciplinary actions when appropriate
  • Resolve escalated customer issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision
  • Monitor and adjust department schedule
  • Knowledge and Skills/Technology Used

  • Windows operating system/computer skills required
  • Microsoft office experience required
  • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
  • Able to implement and enforce processes to ensure compliance and quality
  • Provides others with reliable information and uses good listening skills

Typical Education

  • Bachelor’s degree or equivalent combination of education and experience

Typical Range of Experience

  • 3-5 years of inbound/outbound supervisory call center experience
  • Sales experience required
  • 2+ years demonstrated experience in a lead or supervisory role