Inside Sales Representative

Salary depends on experience
Posted on 07/21/17
Evansville, IN
5 - 7 years experience
Manufacturing / Electronics
Salary depends on experience
Posted on 07/21/17

Essential Functions:

o Receive incoming sales requests via telephone, email, and other forms.

o Follow up on leads to further qualify prospects including answering questions, explaining products services, and/or warranties.

o Examine customer inquiries/needs and advise them on the best product applications and features to meet their needs.

o Provide quotes to customers related to identified needs.

o Accurately place orders into the system from customer issued PO’s. Follow orders to ensure their successful delivery within customer expectations.

o Update the Customer Relationship Management (CRM) database related to all sales activities including new and prospective customers.

o Create, promote, and maintain positive customer relations at all times with existing and prospective customers.

o Obtain and maintain knowledge on customers in order to better service and understand their needs.

o Continuously maintain a comprehensive knowledge of the Company’s products and services in order to promote services to current and potential customers.

o Develop and maintain good working relationships with vendors. Understand and learn their products in order to source products at the best price for the company and customers. Keep up-to-date and well-informed on their product offerings and applications.

o Communicate with outside sales staff (Account Managers) as needed.

o Maintain product literature and keep it up-to-date.

o Respond to customer calls and inquires in a courteous and timely manner.

The position requirements are:

  • Some college preferred.
  • 5 years of experience in motor repair, sales, or customer service. 
  • Strong desire to increase technical knowledge, learn about mechanical and electrical aspects of motors, and power generation.
  • Experience with CRM preferred.
  • Experience with Microsoft Office Suite.
  • Strategic and tactical business planning skills.
  • Experience with uncomfortable conversations and conflict resolution skills.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills with the ability to build and maintain strong working relationships with customers and co-workers.
  • Excellent presentation skills with the ability to present in one-to-one or group settings.
  • Strong listening skills.
  • Strong organizational skills. 
  • Strong time management skills with the ability to multitask while coordinating multiple priorities.
  • Strong self-initiative with the ability to effectively work without direct supervision.
  • Strong knowledge of personal computers and Microsoft Office software.
  • Ability to promote a positive company image at all times. 
  • Ability to maintain confidentiality.
  • Ability to perform basic math functions including addition, subtraction, multiplication, division including understanding fractions and percentages.
  • Ability to read, write, and comprehend simple to complex written and verbal instructions.
  • Ability to understand, perform, and retain various job related training, operational, and safety procedures.
  • Ability to exercise initiative, judgment, and decision making related to non-routine duties.
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