Inside Sales Program Manager

GoHealth   •  

Chicago, IL

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 62 days ago

This job is no longer available.


  • Lead a sales floor of 30-75 (depending on time of year) inside sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers
  • Manage and coach sales managers in order to drive improvements across the sales floor
  • Track, understand, and be held accountable to various program metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
  • Understand and influence GoHealth’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, Term and Whole Life insurance, and other ancillary health products
  • Onboard and coach team members on ongoing basis to improve sales production metrics
  • Improve overall agent ability to guide consumers through the health insurance policy selection and application process
  • Serve as subject matter expert for health insurance enrollments
  • Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
  • Drive overall desired culture and behavior within program
  • Drive continuous improvement throughout the sales floor, raising improvement suggestions and/or pain points to Corporate management


  • Bachelor’s Degree, Associates Degree or related Health or Medicare Insurance sales experience
  • Proven leader, demonstrated by 5-7 years of relevant previous job experience
  • Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
  • Health insurance sales experience a plus
  • Professional and motivated self-starter
  • Extremely hard-working and driven by performance and incentives
  • Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
  • Computer proficiency, including the Microsoft Office Suite and CRM
  • Ability to communicate clearly and effectively, with both consumers and co-workers
  • Ability to work in a fast-paced, exciting, and performance-driven environment
  • Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
  • Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.