Inside Sales Manager - Business in Omaha, NE

$100K - $150K(Ladders Estimates)

Cox Enterprises   •  

Omaha, NE 68101

Industry: Enterprise Technology

  •  

8 - 10 years

Posted 38 days ago

This job is no longer available.

The position works in an office setting with customer visits and sales ride-alongs or double jacking. The role is part of a budget-driven, sales organization; pressure to meet ambitious sales goals and will involves people management and complexity. Use of personal or company car to travel occasionally to customers' locations within the system is an expectation of the role.

Primary Responsibilities and Essential Functions

Essential functions of the role include leadership, planning, communication, administration, and self-development. Primary responsibilities within these functions include:

• Develops a professional sales culture. Serves as a role model for the sales team in all aspects of the business. Balances the urgency of meeting budget goals with focus on team success.

• Hires and builds a sales team that has the ability and resources to achieve sales and retention goals.

• Coaches, develops and manages the performance of the inside sales and/or retention sales staff to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality and optimization of customer satisfaction within assigned area. Ensures that each sales representative is using the IMPACT Sales approach and uncovering the needs of each customer to ensure the Cox Vision and Trusted Provider focus.

• Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.

• Collaborates with CB Marketing Manager to assure that effective planning and coordination between CB Sales and the overall marketing objectives of Cox is maintained.

• Facilitates segment-specific strategic planning to maximize market share and revenue and maximize the potential of team's account lists. Assigns accounts to appropriate sales channels, and within outside sales, assigns account representatives with consideration to share growth, cost of sale, and client potential.

• Sets sales goals (quotas plus key sales objectives for inbound and outbound sales) and other defined sales metrics for inside sales representatives, based on corporate/regional sales goals for assigned market.

• Develops appropriate territory structures for geographical and/or vertical markets.

• Develops account forecasts and manages Sales team to achieve maximum revenue while maintaining profitability.

• Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Recommends and coordinates implementation of solutions with various Cox organizations.

• Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards.

• Works with the Manager of Outside Sales to ensure customer leads received from their direct reports are passed to Inside Sales Representatives as appropriate.

• Coordinates and maintains effective working relationships with other Cox Business and Cox Communications departments to ensure high quality customer service.

• Reviews and approves sales presentations, ROI assessments, commission reports, and other reports developed by Inside Sales Representatives within his/her approval authority.

• Prepares regular expense reports and controls expenses while meeting or exceeding corporate revenue goals and maximizing product margin.

• Ensures that direct deports update all required customer information in a timely fashion.

• Attends job-related training and informally remains current on technical information regarding Cox's telephony, data, and video products and offerings, and sales through completion of required/recommended training program.

r satisfaction within assigned area. Ensures that each sales representative is using the IMPACT Sales approach and uncovering the needs of each customer to ensure the Cox Vision and Trusted Provider focus.

• Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.

• Collaborates with CB Marketing Manager to assure that effective planning and coordination between CB Sales and the overall marketing objectives of Cox is maintained.

• Facilitates segment-specific strategic planning to maximize market share and revenue and maximize the potential of team's account lists. Assigns accounts to appropriate sales channels, and within outside sales, assigns account representatives with consideration to share growth, cost of sale, and client potential.

• Sets sales goals (quotas plus key sales objectives for inbound and outbound sales) and other defined sales metrics for inside sales representatives, based on corporate/regional sales goals for assigned market.

• Develops appropriate territory structures for geographical and/or vertical markets.

• Develops account forecasts and manages Sales team to achieve maximum revenue while maintaining profitability.

• Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Recommends and coordinates implementation of solutions with various Cox organizations.

• Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards.

• Works with the Manager of Outside Sales to ensure customer leads received from their direct reports are passed to Inside Sales Representatives as appropriate.

• Coordinates and maintains effective working relationships with other Cox Business and Cox Communications departments to ensure high quality customer service.

• Reviews and approves sales presentations, ROI assessments, commission reports, and other reports developed by Inside Sales Representatives within his/her approval authority.

• Prepares regular expense reports and controls expenses while meeting or exceeding corporate revenue goals and maximizing product margin.

• Ensures that direct deports update all required customer information in a timely fashion.

• Attends job-related training and informally remains current on technical information regarding Cox's telephony, data, and video products and offerings, and sales through completion of required/recommended training program.

Qualifications

QUALIFICATIONS

Minimum

• 7 or more years of experience required in related field; 5 or more years of experience required if candidate possesses a related advanced degree

• 3 years business-to-business sales experience

• Requires 6 months work experience using Windows-based PCs, Microsoft Office

• Valid driver's license, good driving record, reliable transportation

• Excellent skills in building relationships, building the sales team, business sales skills, champions adaptability, coaches and develops, oral communication, demonstrates business acumen, continuous learning, making sales operations decisions, PC skills, and promotes accountability in order to work effectively with teams throughout organization

Preferred

• BS/BA degree in related discipline strongly desired

• 2 or more years of experience in a management role preferred

• 3 years experience in communications sales

• 1 year call center sales supervisory or management experience

• Knowledge of the local market


Valid Through: 2019-10-10