Inside Sales / Customer Service Analyst

SPX FLOW   •  

Sulphur, LA

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 31 days ago

OPPORTUNITY SNAPSHOT

For the inside sales professional with an innate knack of bringing calm to chaos in a high velocity, emergency-based business, wearing multiple “hats” to maximize service center utilization and productivity, consider this opportunity to advance your career and be part of a soaring success story as you represent a global $2B manufacturing leader.

You will bring a consultative, solutions-oriented approach to your sales efforts positioning yourself as a technical subject matter expert in industrial equipment repair, rotating equipment and displacement pumps to lay the groundwork for long and mutually satisfying customer relationships. We’ll look to you to bring cool-headed poise and thrive solving new challenges daily as you drive shop personnel and field work to meet or exceed our KPI targets. Ours is a dynamic, family-like environment, proactive about employee development and cross training; you’ll showcase a high voltage personality and team player attitude to integrate well with our team, flex with our ever-evolving needs, and do whatever it takes to push us to the next level.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Lead and own safe work practices, shop cleanliness, quality compliance, and contractual compliance
  • Provide regular updates to Director of Aftermarket Operations, including weekly financial performance reporting, Key Performance Indicators (KPIs) and personnel utilization
  • Address incoming questions and inquiries from customers
  • Provide technical guidance for the development of equipment repair strategies with a goal to meet or exceed customer requirements
  • Develop, review, and approve quotations before being issued to customers
  • Make customer visits, as needed
  • Lead the Service Center team to maximize utilization and productivity
  • Lead monitoring and updating of the shop WIP (Work in Progress) document/tracker through weekly “WIP” meetings
  • Track, manage, and drive shop and field work to meet or exceed KPI production goals
  • Routinely perform safety and productivity inspections ensuring tasks are in compliance with safety and quality procedures
  • Ensure that shop floor and field service personnel receive proper and regular safety training as scheduled by SPX Flow EH&S personnel
  • Lead and oversee EH&S based initiatives and audit activities
  • Manage the Cross-Training and Development of Shop Floor and Office Personnel
  • Oversee the reconciliation and reporting of physical inventory and production data
  • Perform all tasks in accordance with SPX Flow’s Business Conduct guidelines

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to organize and prioritize workload to maximize efficiency
  • Ability to lead workshops and shop floor personnel to accomplish goals and objectives
  • Strong proficiency in rotating equipment and/or positive displacement pumps, including overhaul, installation and operation
  • Proficiency in industrial equipment repair with a solid understanding of machining, welding, and assembly processes and related equipment
  • Proficiency reading and interpreting drawings, as well as maintenance and repair manuals
  • Solid comprehension of welding and machining practices and standards
  • Strong verbal and written communication skills
  • Outstanding problem-solving abilities
  • Organization, prioritization and time management skills; strong multi-tasking abilities
  • The ability to work independently and meet goals autonomously

     

     

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in Engineering or Business Management is preferred
  • 5+ years’ experience in a field service, repair facility, manufacturing or rental service environment; management experience with field and/or shop floor personnel is a plus
  • Strong SAP knowledge and experience
  • Computer proficiency, including Outlook, SAP, Excel, Word, and PDF editors such as Adobe or Nuanc

 

PHYSICAL DEMANDS

  • Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
  • Occasionally required to lift and/or move objects weighing up to 30kg’s and occasionally lift and/or move objects
  • Frequently required to stand, walk, stoop, kneel, crouch or crawl
  • Occasionally required to sit and climb or balance
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

WORKING CONDITIONS

Office and shop floor conditions are in line with SPX Flow EHS regulations and country legislative safety requirements with regards to safe walkways, shelving and general working areas. Due to the nature of the environment, temperatures in the shop can range depending on seasonal conditions.  An air-conditioned office is available to reduce discomfort.  Cleanliness is of paramount importance to SPX Flow however from time to time, dust and general packing materials may accumulate.  Noise can often be at levels that require hearing protection due to vehicle movements and general day to day activities in the nearby workshop.  All PPE is provided for by the company. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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