Inside Sales and Customer Service Manager - Water - Well - Piping


Minneapolis, MN

11 - 15 years

Posted 271 days ago

  by    Jennifer Thew

This job is no longer available.

Reporting to the VP of Sales, manage the operations and personnel for Inside Sales, Customer Service and Engineering in our Water Well division. This is a working manager role that will interface with customers, company leadership and production and office colleagues.

Duties & Responsibilities

  • Lead our team of experienced Inside Sales and Customer Service personnel.
  • Lead technical support engineers for the area.
  • Support the resolution of highly complex technical or customer service issues.
  • Direct the processes for quotation, technical service and order/sales functions.
  • Manage work load distribution throughout entire department, keeping a customer focus while assigning customers and sales requests.
  • Initiate and drive Risk Memo process on projects, per company policies.
  • Problem solve and gather information as needed to create the highest quality product consistent with customer requirements.
  • Perform "Voice of the Customer" sessions which include monthly customer satisfaction meetings.
  • Work withSales Representatives on customer projects and needs.
  • Manage sand lab testing to ensure customers? needs are met.
  •  Attend industry trade shows to provide technical service and salessupport
  • Provide well design consultation for external customers/maintain customer relationships.
  • Provide well design recommendations and screen suggestions for drillers, distributors and engineer customers.
  • Translate customer applications into defined requirements and product specifications.
  • Provide training to all new Customer Service and Estimator personnel.
  • Provide technical support on product design and construction to both internal and external customers
  • Develop internal customer support and relationships with all areas of the company including the production area.
  • Establish departmental policies and procedures and lead group efforts to achieve desired results.
  • Conduct annual reviews for customer service personnel.
  • Ensure department personnel are receiving all training and productivity tools necessary to effectively perform their duties.
  • Serve as advocate for departmental needs.
  • Resolve quality issues with customers and production managers.
  • Understand and comply with all HSE, Compliance and other Company Policies.
  • Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applies to the position.
  • Perform various other duties as assigned by Supervisor/Manager within the physical constraints of the position.

Required Skills

  • BS in Engineering (Civil, Mechanical, Chemical or Geological) or equivalent experience in water well and well drilling industry.
  • Minimum of 10 years technical sales/sales-management experienceworking with metal and PVC fabrication of pipes and screens.
  • 8years of leadership for Inside Sales, Customer Service and Engineeringsupport
  • Outstanding interpersonal and leadership skills
  • Strong written and verbal communication skills
  • Excellent problem-solving and negotiating skills
  • Ability to interface with various external technical and internal departmental resources
  • Self-starter, highly organized with good time management skills
  • Ability to travel20% to attend trade shows and conduct training/marketing workshops
  • Strong knowledge of MS Office productivity tools (Word, Excel, PowerPoint)
  • Strong knowledge of MS Office and SAP 

$80K base, Base 85K plus 7K bonus bonus