Inside Sales and Customer Service Manager - Water - Well - Piping

Confidential Company  •  Minneapolis, MN

11 - 15 years experience  • 

$80K ($80K base, Base 85K plus 7K bonus)
Posted on 03/23/18 by Jennifer Thew
Confidential Company
Minneapolis, MN
11 - 15 years experience
($80K base, Base 85K plus 7K bonus)
Posted on 03/23/18 Jennifer Thew

Reporting to the VP of Sales, manage the operations and personnel for Inside Sales, Customer Service and Engineering in our Water Well division. This is a working manager role that will interface with customers, company leadership and production and office colleagues.

Duties & Responsibilities

  • Lead our team of experienced Inside Sales and Customer Service personnel.
  • Lead technical support engineers for the area.
  • Support the resolution of highly complex technical or customer service issues.
  • Direct the processes for quotation, technical service and order/sales functions.
  • Manage work load distribution throughout entire department, keeping a customer focus while assigning customers and sales requests.
  • Initiate and drive Risk Memo process on projects, per company policies.
  • Problem solve and gather information as needed to create the highest quality product consistent with customer requirements.
  • Perform "Voice of the Customer" sessions which include monthly customer satisfaction meetings.
  • Work withSales Representatives on customer projects and needs.
  • Manage sand lab testing to ensure customers? needs are met.
  •  Attend industry trade shows to provide technical service and salessupport
  • Provide well design consultation for external customers/maintain customer relationships.
  • Provide well design recommendations and screen suggestions for drillers, distributors and engineer customers.
  • Translate customer applications into defined requirements and product specifications.
  • Provide training to all new Customer Service and Estimator personnel.
  • Provide technical support on product design and construction to both internal and external customers
  • Develop internal customer support and relationships with all areas of the company including the production area.
  • Establish departmental policies and procedures and lead group efforts to achieve desired results.
  • Conduct annual reviews for customer service personnel.
  • Ensure department personnel are receiving all training and productivity tools necessary to effectively perform their duties.
  • Serve as advocate for departmental needs.
  • Resolve quality issues with customers and production managers.
  • Understand and comply with all HSE, Compliance and other Company Policies.
  • Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applies to the position.
  • Perform various other duties as assigned by Supervisor/Manager within the physical constraints of the position.

Required Skills

  • BS in Engineering (Civil, Mechanical, Chemical or Geological) or equivalent experience in water well and well drilling industry.
  • Minimum of 10 years technical sales/sales-management experienceworking with metal and PVC fabrication of pipes and screens.
  • 8years of leadership for Inside Sales, Customer Service and Engineeringsupport
  • Outstanding interpersonal and leadership skills
  • Strong written and verbal communication skills
  • Excellent problem-solving and negotiating skills
  • Ability to interface with various external technical and internal departmental resources
  • Self-starter, highly organized with good time management skills
  • Ability to travel20% to attend trade shows and conduct training/marketing workshops
  • Strong knowledge of MS Office productivity tools (Word, Excel, PowerPoint)
  • Strong knowledge of MS Office and SAP 

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