$80K - $100K(Ladders Estimates)
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You'll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You'll be responsible for management communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
In this role you will be expected to act as a primary customer interface for day-to-day issues and queries around the ESX estate and VMware offerings. You are responsible for coaching and mentoring less experienced team members as well as leading root cause analysis meetings as part of process and environment improvements. You will also be working closely with peer teams to deliver high availability and optimum performance for our customers.
This role requires a wide variety of strengths and capabilities, including:
Valid Through: 2019-10-17