Infrastructure Service Delivery Director

Cynet Systems   •  

Portland, OR

Industry: Technology

  •  

15+ years

Posted 34 days ago

  by    Anne Lee

Job Title: Infrastructure Service Delivery Director - Direct Hire / Full Time / Perm

Job Location: Portland, OR / Dallas, TX

Job Type: Full Time / Perm / Direct Hire + Benefits

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Should have minimum of 15+ years of experience.

Responsible for:

  • Overall Service Delivery
  • SLA/KPI Management
  • Contract Life Cycle
  • Service Improvements
  • Profit & Productivity Improvement
  • Attrition Management
  • Delivering the Transformation projects
  • Customer Communication
  • Weekly, Monthly, Quarterly Governance
  • Organizational initiatives
  • Team Skill enhancement
  • Reporting & Pre-sales.

Must Have skills:

  • Skilled negotiator
  • Confident decision maker
  • Proficient Communicator
  • Collaborative leader
  • Strong understanding to DC Tower/Architecture, End User Computing, Tools, ITSM Process and Automation.