Job Title: Infrastructure Service Delivery Director - Direct Hire / Full Time / Perm
Job Location: Portland, OR / Dallas, TX
Job Type: Full Time / Perm / Direct Hire + Benefits
"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."
- Should have minimum of 15+ years of experience.
- Overall Service Delivery
- SLA/KPI Management
- Contract Life Cycle
- Service Improvements
- Profit & Productivity Improvement
- Attrition Management
- Delivering the Transformation projects
- Customer Communication
- Weekly, Monthly, Quarterly Governance
- Organizational initiatives
- Team Skill enhancement
- Reporting & Pre-sales.
Must Have skills:
- Skilled negotiator
- Confident decision maker
- Proficient Communicator
- Collaborative leader
- Strong understanding to DC Tower/Architecture, End User Computing, Tools, ITSM Process and Automation.