Infrastructure Security Engineer

Webster Bank   •  

New Britain, CT

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 153 days ago

This job is no longer available.

MAJOR DUTIES & RESPONSIBILITES

  • Perform service delivery operations to include:
    • Support script development and review
    • Facilitate service request processing
    • IT communications regarding IT activities and maintenance
  • Manage third party IT service provider relationships including:
    • Serving as IT customer service liaison for supporting technical outsourced services
  • Support technical troubleshooting and issue remediation for internally support Infrastructure technologies
  • Own IT service enhancements and design and drive change implementations
  • Work with Service Desk, Service Design, Applications, Security and other teams to identify and resolve escalations and outages
  • Ability to analyze data and identify trends, patterns and design opportunities for improvement
  • Assess and identify solutions for advanced customer inquiries
  • Continually seek to optimize IT Service Delivery processes
  • Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback
  • Vendor management and escalations
  • Provide consultation and support for to business users regarding IT Service operations
  • Collaborate with others to define customer requirements, provide input and/or design solution(s), quality review and testing of applications or reports.
  • Negotiate decisions; manage expectations working with the various dynamics of Clients (internal and external) driving value and satisfaction.
  • Work with Business/IT/users to research solutions for existing service improvements or any new service launch
  • Anticipate future trends and potential impacts to business process and systems

EDUCATION, EXPERIENCE & SKILLS

  • Bachelor's degree or equivalent work experience
  • 6-10 years of technical supportexperience
  • Extensive Desktop/Server hardware and software experience
  • Experience with troubleshooting telecom, networking, and VPN solutions
  • Experience with thin-clients and Citrix infrastructure
  • Strong technical and analytical aptitude
  • Excellent customer service skills and a positive attitude
  • Ability to multitask and remain detail oriented
  • Ability to thrive in a fast-paced environment
  • Can work independently and is self-motivated
  • Demonstrated excellent verbal and written communication skills

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