Infrastructure Program Manager

PC Connection   •  

Lake Forest, IL

Not Specified years

Posted 262 days ago

This job is no longer available.

Description

Connection Services has a fantastic opportunity through our technical staffing division in Lake Forest, IL. We are looking for an Infrastructure Program Manager. This is a full time opportunity.

 Job Details:

  • Serve as the initial point of escalation for customer service issues involving vendor delivered services
  • Act as the secondary escalation point if an on-call Engineer does not respond within the designated timeframe
  • Actively participate in Code Red communications including emails and conference bridge calls.
  • Actively manage, oversee, coordinate, distribute workload, monitor, and review the day-to-day performance of vendor resources.
  • Meet with client Manager and other support teams to discuss resources
  • Facilitate and participate in monthly and quarterly activity and performance reviews with client
  • Manage all support delivery and performance/quality issues to resolution
  • Provide leadership, direction, and, in accordance with this SOW, any necessary or applicable training to the personnel engaged in the performance of Services
  • Act, in conjunction with vendor's Relationship Manager, as a liaison between client and vendor with regard to the delivered Services
  • Identify and notify client of problems that occur in a timely manner.

Requirements

  • An overall solid understanding in Windows / Linux and some hands on experience
  • Experience managing an engineering team in an enterprise environment
  • ITIL knowledge
  • Someoccasional travel to Florida.

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