Job ID/ Req. Number184471
The Colleague Technology Services Compute Engineering Manager performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to lead the evolution of end user computing technology across the enterprise. Leads the design and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.
This position manages full time and contractor engineering staff delivering our project and business-as-usual portfolio. The principal peers and collaborators to this role are solution architects, collaboration and directory services engineering managers, endpoint device management, service desk, governance and risk management and information security.
The ideal candidate is an expert IT end user engineer and strong leader who has proven experience designing, developing, implementing and maintaining a standard end user delivery model. The Colleague Technology Compute Engineering Manager applies this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.
Technology Scope of Position
Technologies may include end user compute, collaboration & productivity, and directory services. operating systems, virtual compute, device management, The focus of this role is operating systems, virtual compute, device management, application discovery, packaging and distribution, browsers, and administrative scripting.
Product space includes Windows, macOS, iOS, Android, Citrix, XenApp/Desktop, Altiris, SCCM, WSUS, MDT/OSD, PowerShell/VBScript, BlackBerry, Jamf
Direct a team of full-time and contractor engineers to design and deliver technology solutions
- Troubleshoot complex application issues within the end user environment.
- Develop automated tools for information gathering and configuration changes within the workstation environment
- Provide technical guidance based on business line solution requirements.
Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations
Provide input and/or direct teammates handling critical incidents, outages and root cause analysis.
Maintain currency in end user market trends and participate in industry workgroups as needed.
New England region preferred. Flex work allowed. Position is based in East Providence and Cranston, RI
Strong team leader who can mentor and develop junior staff, provide direction and clarity on work assignments, and delegate work as needed
Bachelors degree in a STEM discipline.
- Expert knowledge in several areas in this role’s technology scope.
- Experience in all aspects of application and workstation management
Experience operating in a regulated environment, healthcare, banking etc. is a plus
Knowledge of formal management and design frameworks such as ITIL are a plus
Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and management
Process oriented and can document work processes and workflows
- Able to succeed and integrate into a fast paced environment
- Critical thinker is required, ability to research and collaborate effectively
Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices
Hours & Work ScheduleHours per Week: 40 hrs
Work Schedule: 8am - 5pm
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.