Infrastructure Engineer

Hanover Insurance   •  

Worcester, MA

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 179 days ago

This job is no longer available.


  • Troubleshooting enterprise voice and data networkinfrastructures.
  • Participating in root cause analysis.
  • Performing moves, adds and changes for voice and data networks.
  • Maintaining system documentation.
  • Providing Tier I support for voice and data issues that come through the help desk.
  • Monitoring Service Level Agreements (SLA's), ensuring requirements are met.
  • Implementing, monitoring and maintaining network services for availability and maintenance.
  • Implementing, and maintaining data LAN and WAN for the enterprise network.
  • Ensuring compliance to network specific architectural standards and implementation practices.
  • Configuring and maintaining voice and data infrastructures.
  • Analyzing facilities bandwidth requirements and capacity planning, analyzing system interdependencies, providing input to capacity and resource planning activities.
  • Implementing data networksecurity procedures.
  • Participates in assessing data network capacity to ensure that it meets the present and upcoming needs of the company.
  • Participating as a project team member (and sometimes leader) on various data related projects.
  • Assisting in team disaster recovery plans by executing network-test plans. Staying informed about recent developments, new products, and emerging communication strategies and methods.
  • Provides input to new strategies and technology for the organization when applicable.
  • Providing input to Network Analysts in the development of enterprise voice and data networkarchitecture and related technology standards.


  • At least 8 years experience working in an operational setting implementing and maintaining network equipment.
  • Experience working with CISCO routers and switches, QOS
  • CISCO CNNP/CCDP certification preferred
  • Experience with Checkpoint Firewalls/VPNs, F5 Load-balancers, and Aruba Wireless Networks
  • Experience with Orion Solarwinds.
  • Working knowledge of MPLS environment
  • In depth knowledge of TCP/IP, IP protocols and LAN/WAN network equipment (IP addressing, routing, OSPF, LAN switching, QOS, VLAN) and VOIP protocols.
  • Switch and router skills – proficiency with advanced switching and routing, Distribution, Core, Gateways, Routers, Interfaces, Modules
  • Detailed understanding of enterprise system interactions and integrations
  • Experience working in a matrix organization
  • Experience in the financial/insurance industry
  • Strong written and verbal communication skills.