The Office of Academic Solutions and Information Systems (OASIS), Computing team has the day-to-day responsibilities for configuring, implementing, and supporting approximately 8000 workstations and 7000 customers throughout Duke School of Medicine departments, institutes and centers. The role is for Device Support IT, focused on end user technical support.
This position is responsible for IT escalation and troubleshooting regarding workstations, printers, and peripheral devices, along with some ancillary support for application issues. Team Leads are expected to be first point of contact for secondary technical questions, liaison between DHTS and customer base in order to respond to business needs.
Specific duties include, but are not limited to:
Valid through: 2020-2-22