Civilian, State and Local
Perspecta's Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.
Manages team that provides technical assistance to computer system and network users. May also have oversight for a data center. Provides 24/7 technical support for computers and associated networks. Manages a team of support personnel who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Coordinates the preparation of bid specifications for required purchases (e.g. computers, software, (email, firewall, backup) and a variety of parts, supplies, etc.) for the purpose of maintaining availability of required items. Directs, establishes, plans and implements the policies and procedures to support the organization's technical support services. Manages the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems and distributed printers. Monitors technology trends such as emerging standards for new technology opportunities.
Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility. Incumbent has specialized knowledge in at least one area of expertise and a general knowledge in 1-2 other areas.
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.