Manages internal systems, development, maintenance and repair of all IT systems, including the Data Networking Systems and Information Display Systems.
Administers the facility data network and voice system (VOIP).
Monitors and maintains the physical network and telecommunications equipment.
Supports and manages all phases of customer and end user support.
Oversees computer, telephone and internet training procedures for all users.
Provides complete computer services to all facility employees.
Maintains business office data/network/telephone equipment; install, modify, and remove equipment as necessary.
Interprets, applies and complies with all established industry established data and voice standards.
Prepares systems documentation and disaster recovery procedures.
Maintains and provides user assistance with all digital signage and outdoor marquee signage systems.
Responsible for project management and coordination with other local and corporate IT, sales and customer service departments, including proposal writing.
Manage technology-based renewal and replacement projects.
Maintain and propose capital and operational budgets.
Researches and recommends long term equipment improvements and replacement.
Purchases, installs, and maintains all data hardware and software for the facility network and individual employee desktops.
Purchases, installs, and maintains all voice system hardware and software
Oversees compliance and renewal of vendor service contracts specific to technical services.
Liaison to suppliers and vendors of technical equipment and services on behalf of the facility.
Collect and record inventory of equipment; maintain adequate stock or working equipment.
Research and recommend data/network/telecommunications equipment purchase and upgrades, and oversee installation of; look for and implement improvements in operating procedures.
Evaluate data/network/telephone services and activities; recommend improvements and modifications; prepare various reports on operations and activities.
Maintain, repair and operate data/network/telephone equipment including switch room and convention center cabling systems. Keep systems up to date with all patches and updates.
Plan, prioritize, assign, supervise and review the work of temporary technical staff.
Supervises and monitors the tech services work assigned to part-time staff, contractors, and engineers.
Manages day-to-day user issues, and facilitates effective team communication.
Plans procedures to streamline operations and increase efficiency.
Provides data/network/telephone connections for facility clients as required.
Determine data/network/telephone system requirements for scheduled events; install and removeevent related data/network/telephone equipment.
Plan and schedule needed equipment and personnel for events; meet with event services, operation and subcontractor staff to coordinate services.
Prepare event-related data/network/telephone orders for billing and record keeping.
Coordinates with Corporate IT and County IT departments, if applicable, to anticipate and resolve system problems that may arise.
Performs other functions and duties as assigned.
A Bachelor’s degree from an accredited college or university or equivalent experience in computer science, engineering or related discipline with an information technology focus or equivalent experience.
Four to six years of experience in network/server administration and a familiarity with voice systems environments and associated billing systems.
Three to five years of management or professional leadership experience.
Documented experience managing information technology software applications and network development and operations.
Experience in project planning/management.
Vmware and virtualization experience.
Effective interpersonal and communications skills; ability to foster teamwork and interdepartmental cooperation.
Ability to communicate with users possessing varying levels of computer experience.
Familiar with other disciplines including Card Access System, CCTV, Audio Visual and Digital Signage.
Thorough understanding of the following preferred (including latest versions): Microsoft Server, Microsoft Exchange, Microsoft Software packages, IIS Web Server, Microsoft SQL, Symantec Backup Exec, LAN Networking, TCP/IP, DNS, VPN, Photoshop, and other pertinent disciplines.
One or more of the following Certifications: MCSE (Microsoft Certified Systems Engineer); MCITP (Microsoft Certified IT Professional); MCP (Microsoft Certified Professional); Comp-Tia A+ Certification; CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Read, prepare, and interpret floor plans, set-up drawings and other specifications for systems. Be able to write specifications, manuals and working documents to assist users.
Strong verbal and written communication skills in the English language
Willing and able to work flexible work schedule and long hours, including nights, weekends, and holidays.
Able to work at heights of up 40-feet and lift up to 40-lbs. unaided.
Ability to reach, grasp, walk, climb, bend, stoop and stand for long periods
Must be able to speak, write and understand English so as to constantly communicate with clients and staff via email, in-person and telephone to exchange accurate information.