Information Technology Infrastructure Manager

  •  

San Rafael, CA

Industry: Government & Non-Profit

  •  

5 - 7 years

Posted 24 days ago

Please apply directly on our website. See instructions below.

DEFINITION

Under general direction of the Chief Information Officer, the Information Technology Infrastructure Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions of the Infrastructure Unit in the Information Technology Division; and performs related duties as assigned.

As a working manager this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.

DISTINGUISHING CHARACTERISTICS

Information Technology Infrastructure Manager is a management level classification reporting to the Chief Information Officer. The incumbent supervises professional and technical staff, serves as a technical resource and is responsible for the technical services, management, coordination, and planning of end user support functions and infrastructure components that support the Court's information systems.

The Information Technology Infrastructure Manager is distinguished from the higher classification of Chief Information Officer, who is responsible for providing strategic and management oversight of the Information Technology Division of the Court.

Management level positions must lead members of the Court team with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environment.

TYPICAL TASKS - Positions in this class may perform any or all of the below listed duties. These should be interpreted as examples of the work, and are not necessarily all-inclusive. May perform other related duties as assigned.

1. Plans, organizes, coordinates, and directs a variety of operations, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions of the Infrastructure Unit in the information technology division.

2. Manages the day-to-day information technology operations; oversees the IT service desk and user support, maintenance, monitoring and troubleshooting of the Court's computer systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications, and all aspects of the IT infrastructure; and serves as a technical resource.

3. Troubleshoots difficult and complex problems with applications; researches, tests and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Court.

4. Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress.

5. Manages the provision of technical support and services to Court users, justice partners and the public; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users.

6. Assists the Chief Information Officer by providing system application and technical expertise to facilitate development goals, policies, standards and procedures.

7. Supervises, motivates, and evaluates IT staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees. Assumes managerial responsibilities for the Information Technology Division in the absence of the Chief Information Officer

8. Analyzes business needs, develops and recommends plans/solutions for meeting the information systems and technical support needs of the Court.

9. Evaluates vendor proposals for purchases of technology solutions and services to assure adherence to technical specifications and business needs.

10. Provides recommendations to the annual IT division budget.

DESIRABLE QUALIFICATIONSAny combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be the equivalent of:

Education: A Bachelor's degree in Computer Science, Management Information Science, Business Administration or a related field is highly desirable.

Experience: At least five (5) years of progressively responsibleexperience in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. Two years in a lead or supervisory role preferred.

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of: Trends in enterprise infrastructure technologies, and hosting options – SaaS, IaaS and PaaS, system expansion and upgrades, operational performance and maintenance. Microsoft technologies: operating systems (Server and Desktop), databases (SQL), backup (Data Protection Manager, Azure Site Recovery); and reporting tools (SSRS), System Center Suite. Microsoft Azure Cloud Services orchestration, billing, load balancing, development, design, scalability and implementations; Hybrid and multi- cloud design principles ; Microsoft Office 365 services oversight, billing, Exchange Online, Teams, Yammer, SharePoint, workflow automation, ADFS and/or Azure Active Directory Services and SSO; Deployment, administration, operations and maintenance of networks, voice, security, audio-visual, servers, storage and desktop technologies; Current data communications techniques and technologies, such as VPN, interior and exterior routing protocols, OPT-E-Man, ASE, MPLS, Ethernet. Network design and management; of Cisco router and switch configuration, and FortiNet security appliances. Principles and procedures for disaster recovery. Storage Area Network (SAN) and fiber channel topologies. Project development and management principles, including techniques utilized in performing needs assessment, planning, timelines, resource allocation, logistics, and coordination. Principles and practices of personnel management and supervision. Verbal and written communication skills and interpersonal skills, including principles of building teamwork and providing excellent customer service.

Skill in and Ability to: Establish and maintain effective interpersonal relationships with management, judicial officers and staff in support of their technology needs and with the members of the Information Technology Division. Deploys infrastructure solutions to help meet Court goals, objectives and initiatives. Develop new cost-effective uses for technology, improve the present standards; exercise initiative, ingenuity and sound judgment in identifying and solving difficult technical problems. Develop and implement goals, objectives, policies, procedures, and work standards. Plan, organize, direct and evaluate the work of others. Set priorities and balance the allocation of resources to most effectively and efficiently meet a variety of user needs in a timely manner. Lead by example to build teamwork and collaboration within the managed unit and with other units and divisions to share resources and optimize results. Select, motivate, and evaluate staff and provide for their training and development. Read and comprehend complex application systems materials or computer; hardware/software technical materials. Analyze, evaluate and draw logical conclusions from complex applications or related technical data. Organize and coordinate multiple projects and meet deadlines. Communicate effectively and professionally both orally and in writing with all levels within the organization as well as vendors, other agencies and all others contacted during the course of the work day.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; strength to lift equipment weighing up to 50 pounds; install equipment in confined spaces; use telephone and computer keyboard on a daily basis and other duties as assigned.

OTHER REQUIREMENTS: Ability to work irregular and/or flexible hours as required by the project phase. Possession of a valid Class C California driver's license and a satisfactory driving record.

Salary

$90K - $120K