Information Technology Director

Hanover Insurance   •  

Worcester, MA

Industry: Accounting, Finance & Insurance


11 - 15 years

Posted 179 days ago

This job is no longer available.


  • Partners with the Delivery Lead for operational planning, estimating, tracking, management of risk, portfoliofinances, reporting and business communications
  • They establish collaborative partnerships with their business counterparts and coworkers, exhibit transparency in communication, create order and clarity from ambiguity, model a bias for action, leverage data and fact-based analysis to drive decisions, and manage risk through innovation and creativity.
  • They are skilled at multi-sourcing, vendor management, and team health and effectiveness.
  • Communication – Ability to synthesize, simplify, and communicate concepts to drive informed business decision making
  • Organization – Planning and accomplishing tasks in a structured manner; make sound decisions, prioritize and concentrate on the task to deliver high-quality, desirable results
  • Critical thinking / decision making - Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the Hanover
  • Team management / coaching - Management of direct reports and extended team to set goals, resolve problems, and make decisions that enhance organizational effectiveness
  • Responsible for designing and forming effective teams, balancing skills, individuals and project needs across multiple teams/projects and programs
  • Models the way, and has extensive followership throughout the program based on his/her daily interactions within the Company
  • May own and participates in developing strategic partnerships with Vendors and executes negotiations and contracts in partnership with vendor management and the PMO.
  • Problem management - Assess service problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
  • Has a solid understanding of external industry trends and key competitors and applies those capabilities while managing interactions and creating solutions in partnership with IT and business colleagues
  • Responsible for internal operational throughput, quality and SLA metrics
  • Partners with Delivery Lead and senior management to develop annual budget and is responsible for managing their budget within the cost centers they are directly responsible for.


  • Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field. Or equivalent work experience.
  • Typically has 10 to 15 years of IT and business/industry work experience, with at least 7 years of leadership experience and 5+ years managing projects and/or project portfolios and/or leading IT operational areas.
  • Should have in-depth knowledge of the technologies they are currently supporting and a proven willingness to stay knowledgeable about and introduce new technologies that would enhance our businesses.
  • Has strong business partner relationship and vendor management skills.