Information Security - Identity and Access Management - Functional ID Operations and Quality Assurance Manager in San Antonio, TX

$150K - $200K(Ladders Estimates)

Citigroup Inc   •  

San Antonio, TX 78201

Industry: Finance & Insurance


5 - 7 years

Posted 51 days ago

The role of this team manager will collaborate closely with the strategic teams within the IAM Portfolio such as Privileged ID Management, Project Management and Quality Assurance. This requires interaction with global partners within the information security organization who deliver project management, documentation and facilitation of investigative and quality assurance functions. The team manager will also lead small-scale projects focusing on establishing and improving operational processes and enhanced monitoring that are part of the team's scope.

Other duties include

Day-to-day and performance management of team members (domestic and international); including goal setting. development and career planning, hiring, training and mentoring of new hires

Enhance and maintain the process for FID Operations team to meet quality objectives and adapt to changes in systems and/or the other processes within the program

In conjunction with the FID Program Team, development / maintenance of QA Test Elements (tests and success criteria) as well as all associated QA procedures used in the process

Manage all aspects of the defined operational processes and oversee the production of metrics.

Identify and action ways to improve and establish investigative procedures for a new team of analysts tasked with discovering non-compliance issues and tracking them to remediation.

Cross-functional coordination with Information Security Programs, Quality Assurance, Operations, Technology, Sector Representatives, and IAM.

Facilitate the analysis and documentation of business requirements


In-depth knowledge of technology, security, risk, and compliance best practices. Strong capability in interfacing with both technology and business areas

Advanced analytical problem solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision making

Experience with analyzing and documenting business requirements and interfacing with application developers

Good understanding of systems development lifecycle

Proficient in using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio); MS Access experience is a plus

Lean Six Sigma or relevant experience

5+ years of InfoSec experience with a Bachelors Degreeor equivalent experience

Knowledge, Skills and/or Abilities

Knowledge of web-based platforms such as Microsoft Jive, SharePoint, Atlassian JIRA and Confluence and other web-authoring tools

Ability to work independently - self-starter with solid research skills.

Strong interpersonal and project management skills including the ability to manage multiple tasks and multiple projects simultaneously.

Candidate must be able to assimilate a large amount of information and know how to prioritize and act accordingly.

Strong leadership ability required working with various levels of management to achieve management, tracking/reporting requirements and document approvals.

Exhibit strong interpersonal and communication skills, especially English, as position requires communication with various internal and external departments.

Ability to follow group process, including ongoing follow-up on action items and communicating group information on project status.

Strong influencing skills.


Grade :All Job Level - All Job Functions


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Valid Through: 2019-10-24