Informatica MDM Lead
? Implementation and supportexperience in Informatica MDM applications.
? Should have experience of pharma domain specifically commercial pharma.
? Perform L2 MDM application support: both trouble shooting and issue resolution.
? Should be well versed with MDM hub, IDD and web services.
? Provide MDM expertise with Data Integration, System Administration, and Development capabilities related to Informatica MDM Hub, Informatica IDD and web services and as well with integrations.
? Co-ordinate with Vertex SMEs and Vertex Enterprise architect on enhancements and tickets.
? Provide expertise with MDM deployments and MDM upgrade including experience with multiple production environments and parallel development and configuration streams (whenever required).
? MDM Troubleshooting related to job failure
? Support IDD fixes and ETL jobs related to MDM environment, user access management.
? Perform Non production environment refresh
? Experience in unit testing and other testing(s) in non-prod environment.
? Apply hot fixes in both non ? production and production environment(s).
10+ Years of Experience
Roles & Responsibilities
? Perform change management for application enhancements and patch application
? Report on application SLAs and issue trending to the application manager.
? Liaise with application manager to coordinate all platform/application related activities
? Act as single point of contact for MDM application support and enhancement
? Assist the MDM team(both onsite and offshore) in resolving business, technical issues, coordinate with various stakeholders and ensure timely closure of tickets
? Liaise with Informatica for Product Issues/Problems
? Ensure maintenance of proper technical documentation (operations manual, configuration documents, technical specifications)
? Provide solutions and estimations for minor enhancements
? Coordinate with the stakeholders to create, complete, and achieve sign-off on the enhancement artefacts.
Generic Managerial Skills
BE or Science Graduate