Job Details
Description
Primary Duties:
- Manages vendor relationships with our warehouse control systems (WCS) implementation partners
- Determines required warehouse management systems/warehouse control systems/labor management systems interfaces required to meet functional requirements
- Acts as a subject matter expert when collaborating with other design engineering team members to ensure designs are supported with appropriate application of material handling equipment and automation
- Participates in scope confirmation sessions with client and conducts gap analysis to ensure issues are resolved; identifies changes to the scope when they occur and provides necessary documentation and escalation
- Acts as liaison between technical IT resources (data centers, networking, developers) and the WCS vendor resources
- Leads CIRT calls to troubleshoot and fix technical issues related to WCS systems when the system fails
- Holds WCS vendor accountable to develop a reason for outage report (RFO) when any WCS system fails
- Opens and manages WCS change requests and issues with off-site support
- Identifies risks and mitigation plans to reduce company exposure and risk on project and communicates to management
- Develops and recommends opportunities to improve overall warehouse control system functioning and logic
- Supports business development by assisting in pursuits of new business and providing operational expertise and systems knowledge
- Trains associates on how to preform WCS task through the UI
- Conducts daily, weekly and monthly system health checks
- Oversees and manage material handling equipment and warehouse control system commissioning, including test script writing, schedule development, data preparation, test execution and issue resolution
- Provides engineering leadership and executive team with monthly WCS updates
- Informally mentors and leads less experienced engineers in order to develop their understanding of complex distribution center automation
- Researches and maintains knowledge of emerging industry practice
- Other duties as required and assigned
Requirements:
Education and Experience:
- Bachelors Degree in industrial engineering, electrical engineering, computer ccience or related field with sufficient experience
- Minimum 5 years related experience and/or training; or equivalent combination education and experience
- Combination of experience in WCS software, material handling automation, and warehouse management systems implementation is preferred
- 3PL warehousing, distribution center or fulfillment experience preferred
- Varied industrial or distribution background such as food and beverage, retail and apparel, FMCG, healthcare, or automotive is preferred
- PC literate with experience with Microsoft Outlook, Word, Access and Excel
Essential Skills:
- Excellent analytical/problem solving capabilities and presentation skills
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Excellent leadership, planning, and organizational skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
- Ability to write routine reports and correspondence
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to work independently and as part of a team
- Ability to work in a dynamic, fast paced, metric-driven environment and adapt quickly to changing priorities’
- Ability to be flexible in work schedule and location
- Ability to travel up to 50%