Incident Manager, Google Play

Google   •  

Mountain View, CA

Industry: Technology

  •  

Less than 5 years

Posted 16 days ago

Responsibilities

  • Identify opportunities to improve incident management and drive these improvements forward.
  • Ensure that all incidents are triaged, tracked, investigated, resolved and communicated accurately using internal incident management tools and systems.
  • Conduct trend analysis on past incidents to understand any gaps in coverage and help identify possible incidents before they occur.
  • Share insights and analysis by creating and delivering effective presentations and documentation for broad range of stakeholders.
  • Communicate effectively at all levels, tailoring materials to the audience.

Minimum qualifications:

  • Bachelor's degree in Business, Operations, related field or equivalent practical experience.
  • 3 years of experience in operations management, policy enforcement and project management.
  • Experience in working cross-functionally with technical and non-technical groups across all organizational levels.

Preferred qualifications:

  • Experience with Google’s developer platforms (Google Play, Cloud Platform, Chrome Web Store, etc.).
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Ability to function well in high-pressure situations and take the lead if necessary.
  • Ability to work successfully in cross-functional teams, including with senior stakeholders and executives.
  • Excellent communication, interpersonal and documentation skills.
  • Ability to work nonstandard work hours as needed.