About the job
The Abuse Operations team protects the Google Play ecosystem by fighting spam, fraud and abuse and protecting user privacy in the Play store’s application vertical. We ensure policy compliance for Google’s expanding base of developers, advertisers, publishers and users.
As an Incident Manager, you’ll work to ensure that sensitive incidents related to Play Apps abuse are managed effectively, with the least amount of impact on our business, users or brand. You’ll support various apps abuse fighting teams throughout the entire incident response process - from identification to escalation, through tocommunications, resolution and follow up. You’ll manage the response to incidents globally and use a variety of incident management tools, communications and facilitation methods to ensure issues are identified and the rightstakeholders are involved in resolution. You’ll ensure learnings are gathered and mitigations put in place. In addition, you’ll also be looking into the data around incidents and searching for trends, impact and possible improvements.
You are comfortable analyzing and understanding complex, non-standard situations and providing solutions and recommendations. As part of this role you’ll help test new processes, systems and infrastructure to manage incidents and have input into where we put our efforts next.
Google Play offers music, movies, books, apps and games for your devices, powered by the cloud. It’s a Google approach to entertainment, syncing magically across your devices and on the web. As part of the Android and Mobile team, Googlers working on Google Play do everything from engineering our backend systems, to shaping the product strategy, to forming great content partnerships. They make it possible for people to do things like buy an ebook or song on their Android phone, then have it instantly available on their laptop. The Google Play team helps strengthen the overall Android ecosystem by giving developers and partners a premium store where they can reach millions of users.