Incident Management Specialist, Advisory

Fiserv   •  

Alpharetta, GA

Industry: Financial Services


5 - 7 years

Posted 323 days ago

Essential Job Responsibilities:  

Responsible for supporting efforts to reduce the exposure of Fiserv proprietary or confidential information. Utilize sound business judgment as well as decision criteria and escalation paths contained in the Fiserv Incident Management Process to ensure all DLP cases are resolved.

Coordinates and monitors the work of incident response teams to ensure that communication is timely and accurate, dependencies are identified and managed, resolution follows the established response criteria for the incident type, and additional escalation occurs as needed to ensure successful incident resolution.

Document the work of each incident response team, personally and through delegates, to ensure that a factual record of the matter is maintained. Conduct meetings with associates, along with HR and Management as required, to ensure all DLP issues are addressed, that policy is understood, and that Fiserv data is removed from unauthorized destinations to the extent possible. Performs other duties as required.

Required Qualifications:


  • Bachelor’sDegree orhigh school diploma with five plusyears equivalentexperience.

    Job Related Experience:

  • 5+ years of business-related experiencerequired
  • Desiredexperiencein:
    • EnterpriseIncident Management, Data Loss Prevention, Human Resources,Investigations and Employee Relations

      Additional Skills/Knowledge:

  • Excellent written and oral communication skills
  • Professional presence and experience working with senior and executive leadership
  • Ability to facilitate difficult conversations
  • Strong collaboration and influencing skills
  • Ability to drive for results and client focus orientation

Job ID R-10085657