Inbound Customer Service Representative and Outbound Collector


Ankeny, IA

Industry: Technology


Not Specified years

Posted 5 days ago

  by    Cynet Sytems

We are looking for Inbound Customer Service Representative and Outbound Collector for our client in Ankeny, IA

Job Title: Inbound Customer Service Representative and Outbound Collector

Job Location: Ankeny, IA

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Answer inbound phone calls from internal and external customers Process customers' payments
  • Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Escalate customer disputes and collections situations as necessaryAssist team in meeting inbound service level standard
  • Responsible for the investigation and analysis of credit information while working within established guidelines
  • Contact customers regarding delinquent payments and assists in the collection of past due accounts