Implementation Project Manager

 •  Ceridian Toronto, ON and 2 other locations

Less than 5 years experience  •  Software

Salary depends on experience
Posted on 12/01/17
Toronto, ON
Less than 5 years experience
Software
Salary depends on experience
Posted on 12/01/17

Job SummaryThe Implementation Project Manager is responsible for the management of customer specific engagements to implement Ceridian HCM solutions. Leveraging Ceridian's implementation methodology the Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction. The Project Manager manages multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit.
Essential Functions

  • Manage a Project Portfolio
  • Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementation
  • Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
  • Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations
  • Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
  • Utilize a mix of global resources within a matrix environment to ensure maximum productivity
  • Utilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
  • Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
  • Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
  • Effectively transition customers to Support
  • Participate in project health checks and post go-live analysis on completed projects with PMO

Ensure High Customer Satisfaction and Referencability

  • Adhere to and promote highest quality standards in project delivery and contribute to PMO
  • Motivate team to document solutions and leverage and contribute to a solutions repository
  • Assist customer in driving the UAT process

Focus on Continuing Education

  • Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates and contribute to best practices
  • Participate in Continuing Education sessions
  • Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
  • This job profile covers only the essential functions of this position. It in no way states or implies an all-encompassing list of duties. Employees will be required to perform any
  • other job-related duties requested by management. This document does not create an employment contract, implied or otherwise. It does not alter the “at will” employment
  • relationship between Ceridian and the employee. Ceridian is an Equal Opportunity Employer.
  • 2
  • Mentor consultants on best practice consulting re: facilitating workshops, soliciting and documenting requirements

Provide Sales Support

  • Prepare Change Requests as required to capture change in scope and/or timeline

Education/Skill/Experience Requirements

  • Bachelor’s degree or equivalent experience
  • PMI/PMP certification preferred
  • 2 - 5 years of experience in human capital management applications consulting and/or project management
  • Experience developing and managing project schedules, preferably using Microsoft Project and Microsoft Visio
  • Solid experience in business process mapping
  • Experience in change management an asset

Technical Skills Requirements

  • Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio
  • Experience managing software implementations in a SaaS / Cloud computing environment an asset
  • Understanding of relational databases and SQL and asset
  • Experience implementing one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian HCM (preferred)
  • Knowledge of common human capital management (HCM) business practices
  • Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
  • Working knowledge of common software implementation methodologies

Functional Skills Requirements

  • Excellent customer relationship and business acumen
  • Ability to manage multiple projects & customers at the same time and manage competing priorities
  • Excellent organization, communication and collaboration skills
  • Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
  • Ability to lead and facilitate customer and internal workshops and sessions
  • Acts as role model for Consulting@Ceridian guidelines

Working Environment & Physical Demands

  • Ability and willingness to travel to customer sites as needed

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Req #3257

 

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