Implementation Manager

Less than 5 years experience  • 

Salary depends on experience
Posted on 04/19/18
Austin, TX
Less than 5 years experience
Salary depends on experience
Posted on 04/19/18

Responsibilities

  • Manage all aspects of implementation projects including client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs on a weekly and monthly basis
  • Define project objectives and gather client requirements that support both Newgistics and the client’s goals for successful implementation
  • Create and manage project plans
  • Employ a proactive implementation approach that encourages best practice development and knowledge sharing
  • Manage project timelines and tasks to be completed by cross-functional resources to ensure projects meet key milestones
  • Manage work requests and client configuration details within JIRA and Confluence
  • Challenge and support project team members in the timely completion of project deliverables.  Escalates as necessary
  • Be visible and active with customers as an executive presence at on-site meetings, when appropriate
  • Resolve, in a timely fashion, any customer complaints or issues as they relate to implementation
  • Provide regular status reports and appropriate communication to both internal and external stakeholders
  • Perform quality control reviews on internal work performed as well as requirements validation of all final client deliverables

Qualifications

  • College degree and 3+ years of client service implementation experience, or equivalent project managementexperience
  • Project Management or Business Analysis Certification is desired
  • Experience with integration technologies including APIs, flat file data exchange, or EDI
  • Comfort with fast-paced communications, solution delivery, and issue resolution.
  • Ability to successfully manage multiple projects at a time.
  • Exceptional project leadership skills including the ability to motivate cross-functional and intercompany teams, manage resources, manage change, and ensure strict milestone adherence
  • Demonstrated experience in representing and engaging with senior executives
  • Ability to define business requirements and to understand IT concepts and requirements
  • Adept at problem solving and solution design
  • Competency in Microsoft Excel, Word, PowerPoint, and MS Project
  • Excellent verbal and written communication skills
  • Exceptional customer service and interpersonal skills
  • Preference for experience in implementing fulfillment, parcel transportation, and 3rd party logistics solutions
  • Ability to work flexible hours with international clients and teams
  • Fluency in Mandarin and/or Cantonese is a plus
  • Ability to travel 25%

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