Implementation Manager, ePay

Confidential Company  •  Omaha, NE

5 - 7 years experience  • 

Salary depends on experience
Posted on 04/03/18
Confidential Company
Omaha, NE
5 - 7 years experience
Salary depends on experience
Posted on 04/03/18


The ideal hire will develop team project objectives and plans, as well as work with the Client and Sales organization to manage priorities and expectations. Will work cross-functionally in a matrix role, and focus on achieving required service levels, meeting project timelines and addressing services and client issues as required.

Principal duties and responsibilities:

· Leads a team of Implementation Consultants and provides best in class strategy to management team

· Provides exceptional service to assigned accounts.

· Leads implementation projects in accordance with the scope of work sold to the customer.

· Develops, tracks, and reports against customer specific project plans.

· Interact with bank channel partners relating to targeted providers and implementation activities

· Provides train-the-trainer customer education, as needed.

· Assists customers with the deployment of GHX functionality.

· Ensures customers receive value and achieves high degrees of utilization from GHX products and services.

· Maintains and communicates project status, to include identifying risks and mitigation strategies.

· Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.

· Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.

· Participates with the development and maintenance of best practice implementation methodologies.

Required Skills:

· Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects.

· Exceptional client management, project management and interaction skills.

· Self-motivation and a strong work ethic are essential to success.

· Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships

Required Qualifications:

· Undergraduate Degree in Accounting or Finance

· Minimum 4 years experience in a financial environment (healthcare preferred)

· Proven history of success in an implementation or project management role, preferably in a healthcare IT environment.

· Ability to configure applications, with knowledge of front-end business process applications.

· Experience or competency to perform application training sessions to customer project teams, lead process and application training sessions.

· Ability to manage data in Excel/import export.

· Excellent interpersonal, oral/written communication, organizational, analytical and problem solving skills.

· Dedication to customer service, with strong client management skills.

· Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel)

· Ability to work without direct supervision.

· Ability to travel up to 25% travel.


Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.