Implementation Engineer III

Q2ebanking   •  

Austin, TX

Less than 5 years

Posted 173 days ago

This job is no longer available.

Q2 is seeking a Implementation Engineer to be responsible for implementing Q2’s eBanking Solutions in order to align with the business requirements of our customers.  You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer.  Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel. 

RESPONSIBILITIES:

  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity 
  • Track status and provide updates in relation to overall implementation process
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery

 

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • Typically requires 3+ years of related work experience
  • Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile applications platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals
  • Financial Services and Enterprise Software experience beneficial but not required

REQ-825