Implementation Engineer - Associate

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 02/21/18
Austin, TX
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/21/18

Q2 is seeking an Implementation Engineer Responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers.

RESPONSIBILITIES:

  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity
  • Track status and provide updates in relation to overall implementation process
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery
  • Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • Typically requires 1+ years of related work experience
  • Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operating System, Hardware configuration and Networktroubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and otherscriptinglanguages
  • Familiarity with iOS and Androidmobile applications platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals
  • Enterprise Software experience
  • Financial Services experience is beneficial but not a requirement

    REQ-647
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