Implementation Engineer in Austin, TX

$80K - $100K(Ladders Estimates)

Accruent   •  

Austin, TX 78701

Industry: Enterprise Technology


Less than 5 years

Posted 53 days ago

The Implementation Engineer is responsible for supporting, designing and implementing the enterprise-level applications which clients have purchased to effectuate efficient, powerful solutions.

This role will be on/with our EMS product within the Commercial Real Estate industry. The EMS Software solutions manage,

monitor and control every aspect of meeting rooms, classrooms, gathering spaces, and office hoteling through a single platform.

This position reports directly to the Senior Director, Professional Services and will be located in Accruent's Corporate Headquarters in Austin, Texas.

How you'll make a difference:

  • Provides technical leadership in preparation for and during client implementation including overseeing the translation of high level business requirements into technical specifications for complex implementation requirements.
  • Analyzes customer requirements to provide architecture and configuration recommendations that meet the business needs and expected outcomes in a scalable, sustainable solution
  • Acts as subject matter expert for advanced technical design, installation, and integration support of EMS application to ensure successful deployment.
  • Advises clients on advanced system requirements, hardware and technical configurations.
  • Executes software installations and upgrades, review customer-completed installations, execute and troubleshoot server and technical software configurations.
  • Serves as an integration product expert, demonstrating robust product knowledge including an advanced understanding of APIs, MS SQL, MS Exchange, Active Directory, CAS authentication, SAML authentication, application networking, & IIS within on premise or hosted environments.
  • Provides guidance, training, and resource development to actively advance the technical, application, and environmental knowledge of the Professional Services team
  • Accepts responsibility for the resolution of the most complicated and highest priority application and environmental issues. Creatively devise reasonable workarounds for undesirable results, if possible.
  • Designs and executes data migration and data conversion strategies in support of pre-sales discovery and solution implementation.
  • Support large enterprise customers as they develop customized uses for the core EMS products and services.
  • Applies industry and functional best practices as applicable to each customer to insure a scalable, sustainable solution.
  • Focuses on customer go-live and success in all project activities.
  • Contributes to the collective wisdom of the Professional Services team by documenting solutions as needed for future reference
  • Role and responsibilities supporting customer base may require travel up to 50% and working non-standard hours to accommodate customer time zones, work schedules, and execution timeframes.

What you bring to the table:

  • A Bachelor's degree in technology or business or 5+ years' experience in applicable field
  • 3+ years in a consulting role within a Professional Services or Client Services organization preferred
  • Outstanding written and verbal communication. The ability to communicate effectively with stakeholders of various levels of technical competency (end users, database administrators, C-level information officers)
  • Excellent analytical and problem-solving skills
  • Knowledge and experience within multi-node services, load balancing, and business continuity planning within to sustain an efficient application architecture
  • Able to learn, embrace, and excel in new applications and technologies quickly and competently
  • Strong SQL skills including ability to write efficient queries and scripts to identify, insert, remove, and update data within a SQL database based on a stakeholder needs or use cases
  • A basic understanding of front-end technologies such as JavaScript and HTML is preferred.
  • Good working knowledge of DHCP, DNS, and Active Directory to support the ability to provide guidance and configuration support of multiple web applications
  • Proven implementation and troubleshooting experience with common identity management solutions and authentication strategies including LDAP, ADFS, SAML, CAS, and OpenID
  • 1-3 years' experience with Hosted/Cloud based solutions to comfortably navigate and support on premise, hosted, and hybrid application infrastructures
  • Extensive knowledge of Microsoft SQL and .NET applications to support installation, configuration, and navigation within database server environments
  • The ability to analyze customer requirements to provide architecture and configuration recommendations that meet the business needs and expected outcomes in a scalable, sustainable solution
  • EMS Software or meeting management software experience a plus
  • Experience and proven deliverables associated with version control and management of iterative deliverables

Valid Through: 2019-10-18