Implementation Director in Virtual / Travel

Graebel Companies   •  

Virtual / Travel

Industry: Technical Services

  •  

Not Specified years

Posted 56 days ago

Responsible for implementation of new clients which will ensure Graebel provides world class service. Ensure that all business units have the necessary information and processes to successfully service the client.

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design, develop, document and execute a beginning to end implementation process for all service offerings. Monitors and follows up on all implementations and ensure agreed upon process is being followed. Updates to the executive team regarding the status of all implementations until full implementation is complete. Interfaces with the customer professionally when necessary.
  • Communicates with professionalism and executes with precision to ensure that the client and the business unit are supported throughout the implementation. Possesses knowledge across business lines and demonstrates an understanding the implication of each step in the process.
  • Develop and provide data driven tools to aide the sales and client development teams in adding consultative value to our clients.
  • Partners with the business units to develop Wildly Important Goals and to follow up with each business units to ensure that WIG reporting to entire team is implemented.
  • Performs other related essential duties as assigned or requested.

Required Skills

•Candidate must be able to control and manage multiple project timelines and milestones.

•Candidate should be well versed in the Graebel technology platforms and processes.

•Candidate should have good knowledge on US Domestic and International Mobility programs and processes.

•Excellent verbal and written communication skills in English is a must + another language preferred.

•Cultural Awareness

•Customer Facing/Relationship Building

•Enthusiastic, flexible, creative and assertive

•Ability to read, analyze and interpret complex documents, professional journals

and governmental regulations.

•Ability to write complex reports, detailed business correspondence, policies and

procedures.

•Ability to give effective presentations to management and large groups.

•Ability to calculate figures and amounts such as discounts interest, commissions,

proportions, percentages, area, circumference and volume.

•Ability to apply concepts of basic algebra and geometry

Required Experience

EDUCATION:

High school diploma or equivalent required. Bachelor's degree in relevant field of

study preferred.

Valid Through: 2019-11-11