With minimal direction, provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications.
Primary liaison with Account Executive to align with client’s business structure, processes and needs
Consult with clients to identify business practices and document workflow analysis
Work with clients to define and implement system design and configuration preferences, including lens and frame inventory, scheduling, etc.
Manage client expectations regarding application features and functionality
Investigate, track and resolve customer issues during implementation
Manage and resolve escalated client issues
Deliver documentation, processes and tools to ease implementation
Complete thorough and accurate documentation of training sessions and onsite consultations
Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes
Proactively identifies new processes and solutions
Execute milestones and tasks assigned by the project manager to provide client discovery, training, system set up, equipment integration, conversion and Go Live.
Work with internal business partners to deliver a successful customer implementation
Provide post-mortem feedback to project stakeholders to ensure quality services, improve efficiencies and to ease the implementation process
Facilitate conferences, trade shows and other training sessions to address client’s business and organizational needs
Coordinate testing and transfer of knowledge of new version upgrades with internal business partners
Typically has the following skills or abilities:
Bachelor’s degree from an accredited college or university or related experience
Minimum three years of experience implementing software and training for end users
Minimum of three years of related professional experience
Strong interpersonal skills and a high standard for communication
Ability to be a team player and work effectively and prioritize customer satisfaction
Demonstrated experience implementing business or clinically oriented software solutions
Strong organizational and problem solving skills
Demonstrated leadership skills
Proven ability to motivate and work within a team environment
Multi-tasking across several projects
Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff
Demonstrated competency in communication, training, presentation, research, analysis, negotiation, organization and administration
Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles
Knowledge of computer-based training software, word processing, presentation tools
Knowledge of web-based training and tracking tools
Ability to delivery effective, clear and professional presentations, both virtually and in person to clients.
Preferred knowledge of tools – Word, Excel, OneNote, Salesforce, SharePoint
Ability to travel up to 25% of the time
Valid driver’s license
Prefer experience using, training, and implementing AquityLogic - Eyefinity Practice Management Software.