Keywords - Implementation Consultant / Implementation Coach / Implementation Specialist / Performance Improvement Consultant / Performance Improvement Coach / Software / SaaS / Enterprise Software / Workflow / Automation / Operational Efficiency / Back Office Workforce Optimization / Digital Transformation / Analytics / Capacity Planning / Robotic Process Automation / Productivity Improvement / Forecasting / Operational Excellence / Change Management / Lean / Six Sigma / Banking / Finance / Investment Banking / Investment Management / Insurance / BPO
Global technology company is looking for a number of Implementation Consultants / Specialists to compliment their successful Enterprise Sales Team and to contribute to the growth of the company throughout North America.
This role is a wonderful opportunity for a motivated and talented, service-oriented individual that can thrive in a fast-paced, entrepreneurial, work environment.
Home based (along the Eastern Seaboard from South Carolina to Maine or from Midwestern Sates including Ohio, Illinois, Michigan and Indiana), the Implementation Consultant is responsible for supporting the end-to-end delivery of high-quality implementation projects and ensuring lifecycle success for our clients. The Implementation Consultant will have the responsibility for applying best practices project, communication, and implementation strategies throughout the entire lifecycle of the project including new client on-boarding and training.
You will be expected to travel on a regular basis to our client's locations in the US with the potential for some overseas travel.
This role comes with a competitive base salary and annual bonus. More importantly, it's a chance to join to true market leader operating in a very niche sector. Other benefits include - Company Laptop, Mobile phone or allowance for personal phone, medical and 401(k) plan and PTO.
Established over 10 years ago, we are a leading provider of Digital Operational Management technology.
Our cloud-based solutions are proven to optimize operations, reduce costs, improve service delivery and staff well-being. Customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programmes including RPA, automation, digitization and outsourcing.
Our software is applicable to any industry but we have seen particular success across the Financial Services, Insurance, Business Process Outsourcing and IT Outsourcing verticals and our existing customers include recognized brands such as State Street Bank, Fifth Third Bank, TD Bank, Mercer, National Australia Bank, EDS, Hiscox, ANZ, New Zealand Inland Revenue and Capita to name of few.
Skills and Experience:
Essential skills and experience
Excellent written, numerical and presentation skills
Implmentation experience including actively leading the planning process, project stages and customer engagement throughout the project
Excellent Coaching skills
IT skills including MS Office; Word, PowerPoint and Excel to an advanced level
A track record in successfully managing change within organizations
Ability to be pragmatic, resilient and innovative in problem solving and issue resolution
Previous experience in implementing software and coaching customers to acheive success
Happy to travel both domestically and internationally
Desirable skills and experience for this role:
Experienced process improvement practitioner (Lean/Six Sigma)
Experience of working in different industries and sectors
Project Management qualification
Ability to work effectively with client staff at various levels in the organisation
Commitment to continual self-improvement and development
Ability to communicate ideas and use different strategies for influencing and achieving results
Resilience and adaptability