As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations.
What does our values-based culture offer you?
A collaborative work environment
A mission-oriented mindset
A chance to grow your career
All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!
We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Our Capacity Management Professional Services team is looking for an Implementation Consultant, which is a key implementation resource, responsible for analyzing customer business requirements for ourScheduling and Capacity Management solutions.
The Implementation Consultant is also responsible for working with other key resources on the team to meet project delivery milestones. Our most successful candidates have a strong technology background, including previous experience in the training of software solutions in the healthcare environment, primarily in hospitals.
Essential Duties and Responsibilities
The selected candidate will work with the Professional Services team members and customers to deliver our Scheduling and Capacity Management Software Solutions. The candidate must be self-motivated and proactively consult on best practice methodology, configuration design and build activities to ensure customer success. Experience with healthcare staff scheduling software is required.
Implementation and training of customers on Scheduling and Capacity Management solutions for new and existing clients in a timely and effective manner
Becoming a Scheduling and Capacity Management solutions Subject Matter Expert
Collaborating with the Scheduling and Capacity Management solution teams to help define course structure, content, and delivery methods to produce a high-quality, interactive training experience that aligns with the company’s business strategy
Facilitate client workshops, either onsite or remotely, with strong expertise in designing and implementing enterprise software in a client-facing and/or team leadership role
Experience in gathering system requirements, designing, testing, training, defining procedures and implementing solutions on a global scale under strict business deadlines
Experience implementing industry best practices to meet client requirements
Ability to work independently and run multiple concurrent assignments
Ability to project manage
Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organizational levels
Create Business Requirements and Technical Documentation resulting from mapping sessions to provide proposed solutions for client approval
Consult with customers on system configuration, specific features and system processes and procedures
Ensure quality, by overseeing accuracy, completeness and compliance of the project deliverables
Guide and direct the project team to ensure the successful delivery of the projects in hand
Support pre-sales activities such as proposals and scope of work writing, client presentations, etc.
Participate in internal initiatives. Develop and assist in the roll-out of processes for efficiency and improvement
Workacross functional teams to stay current with rapidly-evolving enhancements to the solution
Build relationships across teams to meet goals
Work with projects managers to align project milestones and ensure timely delivery
What You Will Need to be Successful
Education, Experience and Knowledge Required
Minimum of 5 years in healthcare IT industry with focus on development/setup of clinical healthcare applications, such as scheduling, acuity, budgeting, time and attendance, human resource and their interfaces is preferred
Skills and Abilities Required
Experience in implementation and training of software solutions in a healthcare environment with direct responsibility of providing software solution training to hospital professionals and executives
Ability to comfortably and confidently present to large groups of 20+ people using a variety of delivery methods, for lengthy periods of time
RN or hospital operations experience recommended
Strong technical aptitude
Ability to apply analytical and critical thinking to strategies, practices, and problem resolution and troubleshoot system issues
Ability to design and configure the best solution for customer requirements
Ability to train and develop policy and procedure documentation
Ability to work on a dynamic, customer-focused team
Capability to exercise mature judgement
Communicate with customer in a timely, professional manner and escalate issues to the Project Manager, as necessary
Conduct requirement assessment workshops with the customer team members and stakeholders
Excellent communication skills both written and verbal, with the ability to present complex issues to multi-level audiences throughout the company and customer executives
Excellent customer relationship management and business acumen
Knowledgeable of and understands common implementation principles and lifecycle
Proper understanding of payroll procedures, pay policies, leave and benefit policies
Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner
Extremely well organized, direct, honest, patient, and reliable
Pragmatic problem solver, strategic thinker, and creative troubleshooter
Energetic leader with solid people and rapport-building skills
Hardworking and determined technologist with track record of continued education
Independent, decisive and self-confident professional who excels under pressure
Ability to learn technology quickly through instruction and self-training, and the flexibility to adapt to a rapidly changing environment
Strong persuasion skills
Travel required up to 75%
HealthStream offers a comprehensive benefits package to eligible employees, including:
Medical, Dental and Vision insurance
Paid Time Off
401k and Roth
Flexible Spending Account
Health Savings Account
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Employee Assistance Program
If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!.
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