Implementation Consultant

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

A collaborative work environment

A mission-oriented mindset

Work-from-home flexibility

A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

Our Capacity Management Professional Services team is looking for an Implementation Consultant, which is a key implementation resource, responsible for analyzing customer business requirements for ourScheduling and Capacity Management solutions.

The Implementation Consultant is also responsible for working with other key resources on the team to meet project delivery milestones. Our most successful candidates have a strong technology background, including previous experience in the training of software solutions in the healthcare environment, primarily in hospitals.

Essential Duties and Responsibilities

The selected candidate will work with the Professional Services team members and customers to deliver our Scheduling and Capacity Management Software Solutions. The candidate must be self-motivated and proactively consult on best practice methodology, configuration design and build activities to ensure customer success. Experience with healthcare staff scheduling software is required.

Implementation and training of customers on Scheduling and Capacity Management solutions for new and existing clients in a timely and effective manner

Becoming a Scheduling and Capacity Management solutions Subject Matter Expert

Collaborating with the Scheduling and Capacity Management solution teams to help define course structure, content, and delivery methods to produce a high-quality, interactive training experience that aligns with the company’s business strategy

Facilitate client workshops, either onsite or remotely, with strong expertise in designing and implementing enterprise software in a client-facing and/or team leadership role

Experience in gathering system requirements, designing, testing, training, defining procedures and implementing solutions on a global scale under strict business deadlines

Experience implementing industry best practices to meet client requirements

Ability to work independently and run multiple concurrent assignments

Ability to project manage

Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organizational levels

Create Business Requirements and Technical Documentation resulting from mapping sessions to provide proposed solutions for client approval

Consult with customers on system configuration, specific features and system processes and procedures

Ensure quality, by overseeing accuracy, completeness and compliance of the project deliverables

Guide and direct the project team to ensure the successful delivery of the projects in hand

Support pre-sales activities such as proposals and scope of work writing, client presentations, etc.

Participate in internal initiatives. Develop and assist in the roll-out of processes for efficiency and improvement

Workacross functional teams to stay current with rapidly-evolving enhancements to the solution

Build relationships across teams to meet goals

Work with projects managers to align project milestones and ensure timely delivery

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

Minimum of 5 years in healthcare IT industry with focus on development/setup of clinical healthcare applications, such as scheduling, acuity, budgeting, time and attendance, human resource and their interfaces is preferred

Skills and Abilities Required

Experience in implementation and training of software solutions in a healthcare environment with direct responsibility of providing software solution training to hospital professionals and executives

Ability to comfortably and confidently present to large groups of 20+ people using a variety of delivery methods, for lengthy periods of time

RN or hospital operations experience recommended

Strong technical aptitude

Ability to apply analytical and critical thinking to strategies, practices, and problem resolution and troubleshoot system issues

Ability to design and configure the best solution for customer requirements

Ability to train and develop policy and procedure documentation

Ability to work on a dynamic, customer-focused team

Capability to exercise mature judgement

Communicate with customer in a timely, professional manner and escalate issues to the Project Manager, as necessary

Conduct requirement assessment workshops with the customer team members and stakeholders

Excellent communication skills both written and verbal, with the ability to present complex issues to multi-level audiences throughout the company and customer executives

Excellent customer relationship management and business acumen

Knowledgeable of and understands common implementation principles and lifecycle

Proper understanding of payroll procedures, pay policies, leave and benefit policies

Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Positive mindset

Extremely well organized, direct, honest, patient, and reliable

Pragmatic problem solver, strategic thinker, and creative troubleshooter

Energetic leader with solid people and rapport-building skills

Hardworking and determined technologist with track record of continued education

Independent, decisive and self-confident professional who excels under pressure

Ability to learn technology quickly through instruction and self-training, and the flexibility to adapt to a rapidly changing environment

Strong persuasion skills

Travel required up to 75%

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

Medical, Dental and Vision insurance

Paid Time Off

Parental Leave

401k and Roth

Flexible Spending Account

Health Savings Account

Life Insurance

Short- and Long-Term Disability

Medical Bridge Insurance

Critical Illness Insurance

Accident Insurance

Identity Protection

Legal Protection

Pet Insurance

Employee Assistance Program

Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!.