The Project Manager will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.
IT Project Manager
Manages and/or assist in management of day-to-day tasks and activities for all resources assigned to the project.
Alerts the management team and/or project owners to make project relevant decisions.
Project request - ensure that all project requests are properly documented and obtain management approval.
Project plans - ensures that project plans, including statement of work and project schedules are delivered, approved, and maintained.
Project budget - ensures the project budget is developed and revised as needed.
Project status - ensure the project communication is regularly occurring between all parties.
PMP Certification preferred.
Provide outstanding customer service to our clients, and maintain positive relationships with other employees and contractors.
Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment, while displaying a problem solving orientation to issues on a daily basis.
Troubleshoot identified issues, solve end user problems, enhance and optimize applications.
Participate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.
Create and maintain detailed technical documentation in regards to enterprise systems and applications.
Provides on-call coverage as deemed appropriate by management.
Flexible to complete any assigned task.
Ability to quickly learn and adapt to new procedures, processes, technology and applications.
Strong planning and organizational skills.
Exhibit strong communication skills by pro-actively responding to telephone calls, email, in-person, and automated requests for technical support.
Identify and escalate production-critical issues to appropriate IT personnel.
Use ticketing system to log and monitor tickets.
Participates in projects as deemed appropriate by management.
Evaluates and corrects issues involving configuration of applications.
Participate in Disaster Recovery planning, implementation, and testing.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Minimum of a Bachelor's Degree in Business, Technology, or related field.
Minimum of 5 years of experience required. Prefer 7 or more years of experience.
Excellent verbal and written communication skills are required.
Ability to solve complex problems in a timely manner.
Accurate with good attention to detail.
Ability to work under own initiative / self-motivated.
Experience with information technology optimization.
Dexterity to learn new systems and programs rapidly.
Must have a working knowledge of the industry. This includes but not limited to configuration management principles and practices, network security practices, and network protocols.
Must have experience providing continual evaluation of network and security technologies.
Must keep current on industry trends and threats.
Must have the ability to work nights and weekends as needed to support the business.
Must have the ability to travel between locations.
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).