I.T. Application Analyst, HRIS

naples community hospital   •  

Naples, FL

Less than 5 years

Posted 239 days ago

This job is no longer available.

JOB SUMMARY

The Application Analyst HRIS will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.

  • Applications Analyst, HRIS

    • Optimizes application usage and workflow efficiency by working with assigned department heads.

    • Serves as an escalation point for upgrades and services for reported issues or for assigned projects.

    • Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools.

    • Collaborates with end users of the system to design build, test, train, implements, evaluate, and provide maintenance to Kronos and other applications used in the Human Resources department.

    • Plans and coordinates all aspects of system integration projects from initiation to delivery.

  • Department Standards

    • Provide outstanding customer service to our clients, and maintain positive relationships with other employees and contractors.

    • Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment, while displaying a problem solving orientation to issues on a daily basis.

    • Troubleshoot identified issues, solve end user problems, enhance and optimize applications.

    • Particulate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

    • Create and maintain detailed technical documentation in regards to enterprise systems and applications.

    • Provides on-call coverage as deemed appropriate by management.

    • Flexible to complete any assigned task.

    • Ability to quickly learn and adapt to new procedures, processes, technology and applications.

    • Strong planning and organizational skills.

    • Exhibit strong communication skills by pro-actively responding to telephone calls, email, in-person, and automated requests for technical support.

    • Identify and escalate production-critical issues to appropriate IT personnel.

    • Use ticketing system to log and monitor tickets.

    • Participates in projects as deemed appropriate by management.

    • Evaluates and corrects issues involving configuration of applications.

       

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Minimum of a Bachelor's Degree in Business, Technology, or related field.

  • 1 year of experience required. Prefer 3 or more years of experience.

  • Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.

  • Excellent verbal and written communication skills.

  • Ability to solve complex problems in a timely manner.

  • Accurate with good attention to detail.

  • Ability to work under own initiative / self-motivated.

  • Experience working in a large cross-functional team environment.

  • Experience with information technology optimization.

  • Dexterity to learn new systems and programs rapidly.

  • Must have working knowledge of the industry. This includes but is not limited to configuration management principle and practices, software development lifecycle, and application security practices.

  • Must have working knowledge of a within the specific department.

  • Must have an understanding of testing methodologies.

  • Must have experience working as an intermediary between technical and non-technical teams.

  • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

  • Certification: Not required.