The Application Analyst HRIS will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.
Applications Analyst, HRIS
Optimizes application usage and workflow efficiency by working with assigned department heads.
Serves as an escalation point for upgrades and services for reported issues or for assigned projects.
Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools.
Collaborates with end users of the system to design build, test, train, implements, evaluate, and provide maintenance to Kronos and other applications used in the Human Resources department.
Plans and coordinates all aspects of system integration projects from initiation to delivery.
Provide outstanding customer service to our clients, and maintain positive relationships with other employees and contractors.
Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment, while displaying a problem solving orientation to issues on a daily basis.
Troubleshoot identified issues, solve end user problems, enhance and optimize applications.
Particulate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.
Create and maintain detailed technical documentation in regards to enterprise systems and applications.
Provides on-call coverage as deemed appropriate by management.
Flexible to complete any assigned task.
Ability to quickly learn and adapt to new procedures, processes, technology and applications.
Strong planning and organizational skills.
Exhibit strong communication skills by pro-actively responding to telephone calls, email, in-person, and automated requests for technical support.
Identify and escalate production-critical issues to appropriate IT personnel.
Use ticketing system to log and monitor tickets.
Participates in projects as deemed appropriate by management.
Evaluates and corrects issues involving configuration of applications.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Minimum of a Bachelor's Degree in Business, Technology, or related field.
1 year of experience required. Prefer 3 or more years of experience.
Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
Excellent verbal and written communication skills.
Ability to solve complex problems in a timely manner.
Accurate with good attention to detail.
Ability to work under own initiative / self-motivated.
Experience working in a large cross-functional team environment.
Experience with information technology optimization.
Dexterity to learn new systems and programs rapidly.
Must have working knowledge of the industry. This includes but is not limited to configuration management principle and practices, software development lifecycle, and application security practices.
Must have working knowledge of a within the specific department.
Must have an understanding of testing methodologies.
Must have experience working as an intermediary between technical and non-technical teams.
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
Certification: Not required.