HVAC Sales Operations Manager

Johnson Controls   •  

Lake Mary, FL

Industry: Telecommunications & Hardware


8 - 10 years

Posted 41 days ago

How you will do it

  • Manages System Application Engineers (SAEs) pre-sale and post-sale activities including: overall selection, estimation support, submittal, execution and performance of assigned Equipment delivery teams. Ensures local market goals and objectives are met.
  • Lead the SAEs on proper support for Account Executives (AEs) to increase for example BOD and bid-activity.
  • Goals and objectives are aligned with Area and HQ from a priority including pre-sales and post-sales metrics, pipeline growth, BOD, secured margin, backlog growth, EBIT, cash flow, reducing equipment/project slippage, SG&A, productivity improvements, succession planning etc, managing work load to meet customer commitments.
  • Participate in account management activities (STAR and TAS) and quarterly reviews with Key and Target consultants and contractors.
  • Participate in pre-bid reviews, assists Sales, System Applications Engineers in the review and interpretation of contract terms and conditions, identifying potential risks.
  • Establishes goals and development plans for all direct reports, conducting monthly 1-1s. Evaluates employee performance and performs salary management.
  • Drives asset management including credit and legal holds, cost control, billings, collections, and payables.
  • Manages fore log and backlog release date coordination with factories, managing all CRSDs, manages local market escalations for pre-sale and post-sale lead time improvements.
  • Ensures the proper coordination post shipment services that include but are not limited to; start-up initiation and solutions to delivery, shipping or scope omission problems, teaming with service.
  • Recruits Systems Application Engineers and Lead Systems Application Engineers with the appropriate skills and competencies to meet the needs of the local market.
  • Ensures that the BSNA estimating and engineering tools are utilized effectively.
  • Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfaction.
  • Assists in preparation of annual strategic and financial operating plan.
  • Develops and builds contractor, customer, consultant, and subcontractor relationships in the community.
  • Ensures accuracy in scheduling of installation projects and equipment backlog, including scheduling of want dates and delivery dates.
  • Coaches teams on the management of project risks, conflict resolution and establishment project recovery plans.
  • Promotes the securing of change orders.
  • Ensures compliance with the Safety Program for employees and subcontractors.
  • Ensures compliance with state, local and Federal legal requirements and ensures that installation business is conducted with the highest ethical standards

What we look for


  • Bachelor's in engineering, business or marketing.
  • 8+ years progressively responsible management experience, preferably in building construction or operations. Ability to prioritize work activities based upon financial impact to desired business goals.
  • Strong written and verbal communication skills.
  • Demonstrated team-building and leadership skills.