Human Resources Operations Manager in Chicago, IL

$100K - $150K(Ladders Estimates)

HighTower Advisors   •  

Chicago, IL 60601

Industry: Finance & Insurance


5 - 7 years

Posted 27 days ago

Summary of Position

Reporting to the CHRO, HighTower's HR team is responsible for providing exceptional front-line service to employees, developing and maintaining policies and procedures, supporting acquisitions and major employee events, ensuring the accuracy of employee data, managing compliance activities and department and company-wide HR initiatives. The team regularly collaborates with all departments to support the company throughout the employee life cycle.

The HR Operations Manager is a key leadership role within the HR department. The manager will interact with all levels within the org from our newest employees to the C-suite. The ideal candidate will be a proven, confident HR Operations leader with experience in a dynamic, changeable environment.

Duties and responsibilities:

  • Partner with leadership, HRIS, HRBPs and COEs to align the objectives and goals of the HR Operations function with the needs of the company and the larger department
  • Ensure the team provides exceptional service to employees and HR colleagues through timely, accurate responses to inbound inquiries and requests
  • Evaluate and implement operational metrics to measure effectiveness and performance
  • Build organizational capability within the HR Operations function by developing a highly effective cross-trained team of support staff
  • In consultation with internal resources and through external benchmarking and research, review company employment policies and procedures and revise, develop and implement such policy and procedures as to ensure regulatory compliance and support HighTower's goals and strategies
  • Provide guidance to the HR team, employees and managers regarding consistent interpretation and application of company policies. Maintain the employee policy guide and HR intranet landing page
  • Contribute to the development and execution of effective employee on-boarding
  • Manage HR vendor relationships, negotiating services and managing costs
  • Oversee companywide employee programs
  • Maintain in-depth knowledge of employee-related legal requirements reducing legal risks and ensuring regulatory compliance. Manage and maintain the affirmative action program, file EEO1, and maintain other records and audits to conform to regulatory requirements
  • Manage employee engagement survey process and support resulting work plans
  • Provide leadership and oversee employee information collection, analysis and reporting; supervise the input of data and ensure data integrity; manage HRIS system (Ceridian) audits.
  • Plan, organize, and coordinate HR projects and initiatives using project management approach. Work with internal communications team to ensure employees receive timely and accurate information about upcoming HR initiatives
  • Identify optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs
  • Guide and assist as necessary with HRIS transactions (promotions, bonuses, transfers, move workers, one-time payments, internal database updates). Coordinate with HRIS team on areas of improvement or collaboration needed
  • Participate in due diligence pre-acquisition and manage employee on-boarding post acquisition
  • Manage company immigration policies and processes

Required Knowledge, Skills and Abilities:

  • Bachelor's degree in Human Resources, Business or related field
  • 6+ years HR-related experience including minimum 3 years in HR operations and team management
  • Exceptional project management skills and experience with the ability to manage multiple projects, initiatives and deadlines concurrently
  • Strong understanding of employment labor laws and regulations
  • Analytical skills with the ability to resolve a wide variety of complex issues or problems
  • Excellent organizational and oral/written communication skills
  • Advanced Microsoft Office skills, particularly in Word, Excel, and Powerpoint
  • Successful candidate will be self-directed, motivated, dependable, detail-oriented, and be a strong team player; this includes showing a drive for results, inquisitiveness, and adaptability

Preferred Qualifications:

  • SHRM or PHR/SPHR certification
  • HR generalist experience
  • Ceridian (HRIS) experience strongly preferred

Valid Through: 2019-10-19